Chick-fil-A — Restaurant in Warwick

I brought my family here for lunch and it was at first a nice experience, and the staff was very friendly. I ordered a salad to go, to have at work the next day for lunch. At work when I dressed the salad and shook it all up, I went to take a bite and there was a dead fly in the salad. I called the customer service line and the gentleman who answered told me I couldn’t go to the nearest chick fil a to get a refund or a replacement lunch (I work in a different state), that the ONLY way I could get any help was go back to the original store. The original store is 30min away from my home (50min away from my job), which is very inconvenient when there is a location 2min away from my work. He told me the store would call me within 24-48hrs to rectify this issue and confirmed my phone number. They never called. I had even told the customer service rep to have them leave a voicemail because I work all day and can’t always answer, and they didn’t call OR leave a message.

I was also told by customer service that I had to hold on to the nasty salad too, despite having photo proof of the fly which I’ve posted here, and that was very inconvenient. It started to rot in my fridge because they are closed on my day off (sunday) so I had to wait for a day I could leave work early just to deal with this. At first all I wanted was a replacement salad, but after a week of hassle and inconvenience I just wanted my $10 back. They very politely refused to refund me at the store, and wouldn’t even give me a gift card for the value. Instead they told me I could get a sandwich if I REALLY didn’t want another salad.

I just don’t understand why I had to jump through this many hoops to get food that was edible for the money I paid. Ridiculous. Panera has only ever one time made a mistake, and when I asked for the money back for an item I never received (even offered to go to the store) they told me not to inconvenience myself and even credited me $20 for another lunch! All I wanted was the $2 item that I didn’t get, and they REALLY went above and beyond. I didn’t even ask, they just did it. THAT is how you would expect a major chain to handle customer issues.

You would expect a loudly Christian company to prioritize customer care/service more...

We’ve been twice in the last couple of weeks and both experiences were terrible. First time we went inside and the person standing at the register was too busy looking everywhere else but in front of him and didn’t even know we were there. Another person acknowledged us and took us on another register. We ordered 4 sandwiches, a coffee and a lemonade. We got the lemonade right away but had to wait for the coffee.. (it’s breakfast time, you don’t have coffee ready?) There was only one other person inside and no one in the drive thru. We still waited 30 minutes for our food. Food was great, but that wait for fast food? No thank you.

The second time my husband went to the drive thru and was the only one in the drive thru throughout this whole experience. He sat in the drive thru for 30 minutes, was then asked to pull forward as it would be just another 5 minutes. After 8 minutes he went inside to ask what was going on, and she said “oh just another few minutes” and he said “I’ve been waiting for 40 minutes!!! What’s going on?!” All she could say was “I don’t know, I don’t work in the kitchen”. Not “I’m so sorry”, not “can I offer you a drink while you wait?” Not “how about I comp your meal for this ridiculous wait”. NOTHING. He asked for a refund and left without food. Nevermind he saw Uber Eats/Doordash drivers coming and going just grabbing food without any wait. Seems they are more concerned with the online orders than the people actually at the store. After reading other reviews about this location it seems they have a real issue. Management needs to get their crap together and straighten...

I am so incredibly disappointed with the customer service we have (not) received. My husband and I stopped at CFA and I got a salad. I was a few bites into my salad when I saw a live bug literally crawl out of my food. Absolutely repulsive. I called the restaurant and the gal I spoke with was kind and apologetic, but said I needed to go back to get a new salad or a refund. That would have made sense if I had gotten a wrong order or something, but an actual BUG CRAWLED out of my food. It was a mobile order, so they had the receipt at the restaurant, yet insisted that I had to come all the way back in for a refund or a new salad. My husband agreed that that just simply wasn't a good enough resolution and so he sent an email and was told someone would give us a call within 24-48 hours. It has been 6 days and we have heard absolutely nothing from anyone regarding this. My husband reached out again to customer support this morning and still has heard nothing. For a company who makes commercials about and pride themselves in the customer service, this is a massive disappointment. Having read some reviews from the same location, I see that I am not the only one who has had these issues with their customer service or even their completely unsanitary 'bugs in food' thing they seem to have going on. I require that something be done about this. Return our calls. Send us an email back. This is no way to...