This was my first time having Smokey Bones in a few years, and I was honestly pretty disappointed. I placed a takeout order online and when I got to restaurant there was nobody at the host stand or takeout stand. I waited a good 5-10 minutes before someone came over. I understand that Tuesdays are a slower night for restaurants, but I was on the verge of calling the store directly simply because nobody was coming over to help me.

Once someone came over, all she says is, "hi", and did not look happy at all. I said, "I'm picking up an order for _____". She hands me the bag that was sitting on the counter, so I asked "is the ice cream in here" because typically with takeout orders, ice cream comes in a separate bag. She says to me, "whoever took your order didn't put it down, but I can just grab it for you". She walks back over and hands me the ice cream. I said, "thank you but there should have been two" she said, "I put two scoops in here", so I asked, "well how much is it supposed to come with?". She looks at my receipt, and says, "the cookies are just the cookie, they don't come with ice cream". I said, "oh online it said they did", so she got me another cup of ice cream.

For reference, this is the description of the cookies I ordered. "Limited Edition - Warm sugar cookie with sprinkles, topped with vanilla ice cream, whipped cream, and a cherry". To my understanding, two celebration cookies should come with two individual sides of ice cream.

Then, she rips open my bag, puts the ice cream in the bag of hot food, and re-staples the bag. Immediately when I got into my car I ripped open the bag just to take the ice cream out. When I got home, they gave me one sugar cookie and one chocolate chip cookie, when I ordered two sugar cookies. The sugar cookie ended up being burnt.

I also ordered the chicken tender platter with lemon pepper dry rub on the chicken. The description online said, "Two oversized crispy chicken tenders, with your choice of ranch or honey mustard and 1 regular side." I did get one oversized tender, but the other one was definitely not oversized and there was hardly any lemon pepper on the chicken. For my side, I got potato wedges. I only got 5 potato wedges, which feels pretty skimpy for an adult side. I will say that the potato wedges were delicious, so I was upset that ended up being my favorite part of the meal. Overall, the chicken tender platter was good, but I definitely do not think it was worth $14.49.

I had a great experience a few years ago when I dined in, but this takeout experience was honestly not the greatest.