Thai Terrace — Restaurant in Washington Township

This review is for the terrible way we were treated. I will preface this by saying to read Noi L.'s (an employee) reviews and responses to other yelp reviews if you would like an example of how this restaurant interacts with customers.

To spare the boring details (which I'm sure Noi L. might chime in to incorrectly supply), there was a miscommunication with our order. We politely explained this misunderstanding to the owner, who basically dismissed our concern and walked away. The menu had incorrect prices, and his response was "It's too expensive to change these menus all the time." On our way out we mentioned that the situation was handled poorly. The response, verbatim:

"YOU KNOW I GET PEOPLE COME IN HERE ALL THE TIME TALKING TALKING TALKING. I CAN'T LISTEN TO PEOPLE. THEY PROFILE ME AND THINK I'M THE BUS BOY CAUSE I'M WHITE!"

When I pointed out to the owner that no one ever called him the bus boy, and that this was irrelevant, he screamed "no it's not!", which was also his response when I pointed out the poor customer service. I was headed out the door after this bizarre rant.

Then Noi L. attempted to grab the take out order from my hand, screaming "give me the food back!" I have never been so baffled.

I WILL NOT be responding to any responses from the owners or any employees. A good business would apologize and let it go, not yell at their customers and argue with them over Yelp.

Anyway, if you are looking for good Thai food in the area there are better options. You will be treated respectfully and...

BAD CUSTOMER SERVICE and RUDE Manager/Owner, we forgot his name but were sure he’s the owner. Make sure to read everything on the menu even the smallest ones underneath, they’re scammers! MARKET PRICE doesn’t indicate next to which food it’s supposed to be but it’s for EVERYTHING so don’t be surprised for their prices. We ordered a (on the menu prices) crab meat fried rice ($18) with add shrimps (+$5) BUT surprisingly charged for $30 plus $7 for the shrimp with no warnings when we were ordering about the HUGE DIFFERENCE. We tried to nicely asked our waitress why there’s a huge difference with the price and was told that it’s because the seafood was expensive and they need to change it (she was nice & apologized if it wasn’t communicated) BUT the guy owner, went to our table without us even asking and RUDELY said that HE CANNOT ALWAYS CHANGE THE PRICES ON THE MENU WHICH WE NEVER SAID/ASKED but suggested to at least let the customers know since it’s almost half the original price on the menu. Being an owner, instead of explaining it to your customers nicely, don’t be rude.. no wonder why your business is getting slower (yes, we’ve been here before and ended up going back to help because they mentioned that because of the pandemic, they can even barely afford the rent) BUT WITH THE CUSTOMER SERVICE WE RECEIVED? No thank you and good luck to your business if you’re not changing your attitude and approaches to...

This was our second time here and it sadly will be our last. The first time we dined in we stated that we would be sharing a meal since we weren't too hungry and didn't want to waste food and our waiter told us there would be a percentage FEE in order for us to SHARE a meal. We ended up ordering two dishes to avoid the fee which was cheaper than having the fee charge.

This time however we ordered takeout. After placing our order over the phone, the lady did not tell us the total amount just what time it would be ready. My fiance went to pick up our of 3 dishes only to have to wait additional 10-15 mins after the pickup time because it was not ready, mind you there was absolutely no one in the restaurant. My fiance calls out because he didn't see any workers and the lady that took our order over the phone came out. She told him that for our three dishes, our total amount was $65!

My fiance was baffled, $65 for three dishes. I'm from California and have never paid that much for food out there! Anyways, he asks her why it's so expensive and she says, "Next time pay cash, there is a 10% fee when paying with card!"

Long story short - AVOID THIS PLACE unless you willingly choose to be scammed with additional fees and outrageously high food prices. You can get the same food with better prices and friendly customer service...