Papa Johns Pizza — Restaurant in Washington

My very pregnant sister ordered food tonight from this location. My other lil sister and I stopped by to bring her and her children a few items that they needed and helped her take her trash out. While we were at the car talking, a car starts rolling down the street talking very rude and unprofessionally , now at the time it could have been anyone but she then proceeded to tell the person on the phone who I found out later after I called was another Papa Johns employee that she has driven around twice and called and was about to pull off. The only problem with that statement is that it was a partial LIE! Now, she probably missed her call but she did NOT DRIVE AROUND TWICE; All three of us , the sister who called the order in and the two in the car (me being one) were all outside by her building , so she definitely didn't ride around twice; She actually never stopped in front of her building. My sister asks, "Are you from Papa John's"?, The female driver replied yes, but due to her being so rude, my sister told her to keep the food. Now, I was going to pay for the food and just get the money back from my sister; Another thing to note is that she is heavily pregnant, it was going to take her some time to come outside if she weren't already out there, and the missed calls were due to her forgetting to bring her phone outside. I started to say something but remained quiet. I called the store afterwards to speak with a manager and the other female employee who was on the phone with the rude driver attempted to take up for her, she then puts the manager on the phone who does the same thing. I'm going to call the corporate office . The service is not up to par and they are rude and unprofessional. It shouldn't matter where a person lives, if they're paying for service and requesting it then they deserve the proper service like everyone else. The driver nor the two store workers appeared to care and it's unacceptable. When they close this location down , I won't be surprised....

WORST PAPA JOHNS.. Let me correct myself, WORST PLACE TO ORDER FROM EVER. I’ve had so many issues with this place. First starting off with the fact that if you pay by card, you aren’t guaranteed to receive your food. I’ve tried paying with my card multiple times before and i NEVER get my pizza delivered. They just take your money. When you try to reach out to the them the phone just rings and the only way to get your money back is if you complain to the headquarters. So i stopped paying with card because they SCAM you. I’ve had times where it took over 3 hours when it did deliver and I live less than 15 minutes away. Well today, I tried to order one last time because papa Johns used to be my favorite pizza place... well let me just tell you that they literally took my pizza piece by piece and threw it in the box from the looks of it. I tried to contact the manager, who was rude and refused to give me his name, and he hung up on me! I get a voicemail from him saying that they tried to redeliver a new pizza, but nobody even tried to knock on my door and deliver it. This place needs to be taken down or they need new staff because they don’t care about their jobs and what they do.

Ps. I got his full name after I called the store back and had to ask another employee and his name is Harrison Millie. Thanks to him, Papa Johns just lost a...

First. It makes no sense that a company will have a policy and not quote it over the phone. Like we don’t deliever to the door anymore so you have to answer your phone to get your food.

Second it makes no sense you force your employees to use their personal number when your policy was made for their “protection”. So where their protection for their personal number. They should have a work phone provided to them.

Third Cythnia if you gonna quote policy quote it correct. Don’t say it’s just DC on a call center and then say all stores on a call center. Because I called for Addison S location NOT Minnesota Ave. and if it was a call center they shouldn’t have confirmed I called the location I called.

It’s a higher up problem but Cynthia you attitude and your drivers. Stank face for having to do their job is what made it a problem. Learn to listen when people trying to tell you how to find their address.

Lastly i repeat give them work phones...