Popeyes Louisiana Kitchen — Restaurant in Washington

In general, in these restaurants, when the drivers who come to pick up the package do not receive the order after waiting for 10 minutes, they cancel it and leave. Because there is no guarantee that they will receive it. Why is he waiting? Why did he come? They do not make any fuss or help. If they see a customer, they run inside and they give priority to the customers who come to the restaurant and order there, if time permits. package maybe... and also it takes 10 minutes for the driver to find out whether the order is ready or not, if the order is not ready he waits another 20 minutes. The driver's earnings are already six $ 7, why should he wait (half an hour) and there is such a system there that they do not know that the package is there until the driver arrives After the driver tells them, they take the order from the machine, but there is no problem in the kitchen, the chicken is ready, the others are ready, it is ready in the box, they will just put it in it and give it to you, but they can't do it, maybe 30 minutes, I wonder if they think they do this for free, this is a completely amateur business services, that is, they keep the customer waiting with the customer's money. More than necessary... The staff are untrained, working with the idea that the less we do, the less tired we will be, does not mean that we provide good service to the customer. Customer satisfaction and customer service behavior rules should be taught, even for 1 hour a week. A completely amateur business services are provided. In other words, keeping the customer waiting with the customer's money is more than necessary. … I wonder if the authorities here are watching the camera? When they watch the camera, they will already learn how unnecessary people wait, but...

I came in with managed expectations since I grew up in the community and even worked in fast-food restaurants as a teenager. The service was mostly okay, and the restaurant itself was clean. However, my issue lies with the tenders. As a Popeye's fanatic, I’ve tried tenders from every location within a 20-mile radius, and these were by far the worst.

To start, the tenders were shriveled, the chicken tasted old, and they had to have been reheated at least six times—to the point where I couldn’t even chew through them. The fries were equally bad, and I can’t believe they serve food like this with a straight face.

I ordered through the app (because, again, I’m a fanatic), so I didn’t get to see the food being prepared before I sat down in the dining area to eat. I’d say they only serve food like this because they’re in the jood, but I live near the one on MLK/Malcolm X Ave, and the food there is always fresh and hot.

I hope management takes this as constructive criticism and makes improvements because it’s...

We ordered through Door Dash. We love popeyes but this was not a great experience. We were missing one of four orders for starters. That means one person could eat. 2nd. The food was undesirable, i.e., the chicken was cold, flavorless and dry. We ordered biscuits and jelly but the jelly was missing along with any other condiments. When we reported the missing meal we merely received a refund for the difference. We are disappointed that the popeyes in this demographic area is not motivated to do better or provide better. Would we receive such poor service in Northern Virginia? I'm asking. I'm curious. This type of service would not be sustainable in another demographic. Do better be better. Dear Minnesota Ave popeyes you need to step up your game and provide quality service to your community. This is a opportunity for...