Subway — Restaurant in Washington

I just had to walk out of this establishment without even getting my food. There was only one person in front of me in line when I got here, but the staff kept prioritizing online orders over the people that are standing right in front of them.

The first staff member started to take my order then literally walked away while I was talking to her in order to start making an online order that had just come in. So now despite the fact that I was standing right there, have been in line, and they finally started to take my order, I am having 4 subs being made in front of mine.

They finally took my order and started making it, put it in the toaster, but then left it sitting there on the counter to get cold while they kept making online order after online order, barely acknowledging myself or the growing line of people behind me.

It was exactly 32 minutes from the time I was at the front of the line and began to give me order to the time I walked out the door WITHOUT my food because I had to get back to work and could not wait any longer. None of the staff even apologized for the incredibly long wait.

From now on I will not be visiting this location. If I want subway I will go to one of the other locations here in Washington even though it's an extra 5+ minutes down the road.

I am generally not a person to write a bad review but this was just...

This Subway is very poorly run. The management(whomever and wherever they may be) are never on duty at times convenient to the customer. And they are very rude to people who call to speak to employee's. My boyfriend of 5+ years has worked here for a year and a half for 7.25/hr, comes in on days he's scheduled off, and is only late on occasion. Well, he recently received a third degree burn and I'm finding out from him that for one, they failed to file an incident report which is the first thing your suppose to do..Two, he's been working everyday since the accident which was two weeks ago in pain, and three they did nothing but tell him to go to the bathroom to clean up a third degree burn. Wow. Then, on top of all this he was informed by a fellow coworker by the name of Breanna(NOT the manager) that he needs a doctor's note and that he probably wouldn't receive anything. This was irrelevant anyhow simply because she had him training someone and doing her work even while he was in pain so SHE could talk to the manager; not the person who burned his arm. And they had the nerve to ask him why he waited to tell them at the start of his shift that he wanted to go to the hospital. My family works for the government and if they can't do things right then they shouldn't be doing things at all. I'll be sure to report this to the Better...

I ordered through the app at 6:30p.m. said the order would be ready at 6:55p.m. the past 2 times I have ordered through the app the subs take longer that what is stated by a considerable margin... sometimes 30 min over what the app states. I talked with the employees about this and they apologize saying they have cut hours and now there is only one sandwich artist working. Understandable, I'm not hard to get along with. Tonight however they unexpectedly changed the hours without stating clearly on the app. When I showed up at 7:15 ( to give them extra time for having only one employee of course) the door was locked and assumbely the one employee working went to the back and refused to open the door or give me the subs that have already been paid for.. called there phone 8 times. Called corporate and they said there is not allot of communication about the local stores adjusting there hours. I did not receive my money back or the 2$ in rewards that I used because I am a frequent customer. The employee left through the back door. I understand there is allot going on... but I just got robbed by a chain restaurant. I'll be back tomorrow morning at 10am exactly to make this right. Terrible...