Trapper's Sushi — Restaurant in Washington

So I ordered Sushi and Sushmi for the 1st time online at this location. I've eaten here before but stopped eating there because the food quality has seemed to drop to subpar standard and I've been mostly going to Puyallup anymore. Well I thought I'd give it a shot on Sunday because I didn't wanna go out and football was coming on soon. I ordered at 11:05 am and my order was to be ready by 12pm. Ok fine that will work so I sent my husband to retrieve the order. Well the order wasn't ready until 12:20 pm and they kept apologizing for the lateness in a restaurant that had very few guests and I'm pretty sure my order was one of the 1st they had online let alone at the location from patrons. My husband arrived back to our home and we discovered there was no ponzo sauce (I think that's what it's called) on the cucumbers that come with the sashimi sushi roll combo along with some miso soup so pretty much all we got was cut up cucumbers in a bowl. Okay now on to the rolls in which I ordered the Samantha roll which if you're a regular of trappers you will know it is one of the most expensive rolls at trappers. Needless to say I've had it many times but this particular time it was extremely tasteless and the only thing you could taste besides the extra fishiness of the scallops on top was the sear of the scallop itself. And there seemed to be quite a bit of half cooked rice in the roll. What a disappointment at $22.50 for this roll. Then I went to open my sashimi Sushi dinner special that came with a roll and on the side there is usually seaweed salad and some clam that's hidden underneath a piece of lettuce. Will it was under a piece of lettuce that should have actually been thrown away because it was rotten on the ends and slimy. Who wants to eat food underneath rotten food? Well not me! I was only able to eat half of my Samantha roll and couldn't stomach anymore. I tried the nigiri that was included in the dinner and it tasted like they were made the day before. The fish not tasting fresh and the rice stale like it had been made the day before with the salmon on it then put in the refrigerator. Alot like something you would get at your local Safeway store. Just disgusting! Well I'm done with this Trappers Sushi and will only return to have a few cocktails but never the food. But I guess if you are a college student and have no transportation and looking for sushi you will eat anything you can get. Next time you will find me eating at the location in Puyallup or I'll go to the Koi in downtown where the food is fresh. *Yes the manager was notified by another employee whom I know well and she failed to respond even to the pictures. I guess we know where...

I want to start out by saying I normally love this place. My partner and I usually come to this Trapper location once a week or every two weeks. We always do the all you can eat and never have an issue. Today however we had a bad experience with a Manager.

The bartender needed to take his 30 min break at 4pm. Totally understandable while he was away we needed refreshments. Our server stated we can still order that management could make the drinks no problem. Our drinks came after abut a 15 min wait and were horrid. Mind you we ordered a basic lemon drop that tasted like Lemonade unfortunately it had sugar at the bottom of the drink and was basically kids juice and then a Maker's Old fashion that also tasted like juice when it's suppose to just be Liquor.

This is the first time in 4 or 5 years we have EVER had a issue with our drinks. We kindly waited for our server to check us out since customers were picking up. When asked how things were I explained how awful the last round of drinks were to the waitress she said she would ask management to take off just those 2 drinks. The manager came out asked about our issue and we explained. She proceeded to tell us "I tasted the drinks and they were fine" then "you must just be having a bad day" we stood their confused then before we could respond she said "I'll refund them but I tasted them and saw no issue with how they turned out". I kindly paid, left a tip, then after saying thank you she stated "Hopefully you have a better day snarkily".

Personally the whole situation could of been handled differently and she was very unprofessional. I've never had a server state they were tasting customers drinks let alone alcohol beverages on the job especially not a Manager then be rude after tiping even after the encounter we just had.

Hopefully the Manager on duty from 5/29/23 between 4 and 5 pm can be counseled so this doesn't occur with future guests when they have a complaint regarding food/drinks they...

Sigh... I hate to write this review because I normally like the food here but I figure I should probably let other people know what happened, just in case this wasn't a one-off scenario. Back in August, I ate here with a group of friends. I paid for the meal for the group so that we didn't have to juggle four different checks, everything was great in regards to the food and service, but on our way out a server chased us down with a card reader. He told us that the card payment didn't go through and that I needed to swipe my card a second time. Okay, sure, this kind of thing happens, I've worked in food service before. I didn't think anything of it. When I got home, though, I realized I had in fact gotten double charged. I called the restaurant and they said that they couldn't find the extra charge in their system and advised me to call my bank. I went through the chargeback process with my bank and got an unprofessional, all-lowercase letter in the mail today from the company via my bank saying I needed to call the location for a refund, and that the double charge looked intentional (they were for slightly different amounts for some reason, about a dollar different, not sure why. I certainly didn't intend to pay twice for the same meal.) I did call the store immediately after the incident happened. They couldn't help me the first time and I doubt they will be able to help months after the fact. At this point, I'm frustrated and tired with the situation. I'm just going to eat the double charge, live and learn, and not come back here again. I'm willing to believe this was an honest mistake, but the fact that management couldn't locate my order doesn't reflect well on whatever software or organization methods they are using. TLDR: If you choose to eat here, do not let anyone swipe...