Jack's Family Restaurant — Restaurant in Water Valley

I went through the drive-thru with my husband. The girl taking my order repeatedly got it wrong. Once I drove around to the window the boy at the window read it back to me at my request and, of course, it was incorrect. They called a manager over and I explained to him what I wanted and he couldn’t figure it out. I showed them the coupon- a free sausage, egg & cheese biscuit with the purchase of a regular hash brown and a regular drink- and explained I wanted that, plus one sausage biscuit and one regular drink. I don’t feel like that should be hard to understand. I thought they finally had it right, I paid…got my receipt and my order and it was STILL WRONG! The manager finally asked me to pull forward and said he would fix it. He came out a few minutes later and told me he had refunded the $ for the entire purchase. The only reason I gave 2 stars for service was because he refunded my $. I’ve never had such trouble getting someone to understand my order. The coupon was very clear and I only ordered two additional items. It was a very frustrating experience- I was shaking by the time I left. Thankfully, the...

I’m only giving one star because I have to in order to say this: the first visit to Jack’s ever. We waited almost 30 minutes for our two Big Jack’s with cheese and a 2 piece chicken meal dark (they were out of thighs so we expected legs) the fries were beyond cold- the burgers were a hot mess without cheese and we were given beans and slaw and only white meat pieces. It was completely wrong. We returned the food. We won’t return, and we will recommend our friends to stay away. I won’t recommend my students work there as there is no telling how the establishment treats employees if customer service is so...

I've ordered several times using the app and it gives u the time your order will be ready and when you get there you have to sit and wait 20-30 minutes for your order then when u get home you're missing items and the workers get an attitude with you because you complain I spend my hard earned money and it's never under $30 the night shift is ridiculous what's the point of ordering on the app if you're still going to have to sit and wait it's very inconvenient the girl at the window said it was a 3 minute wait I watched her serve 7 cars and after 20 minutes I pulled back up to the window to ask...