I had the pleasure of coming to Brooklynn bakery as I tend to do some mornings. But unfortunately, here is what makes the experience less than perfect. The food is phenomenal. The baked goods are the best in Connecticut in my opinion. The service isn’t as much. And here’s why. After your order is taken, and you’re brought over to the kiosk to pay the employees spend more time, engaging each other and chitchatting with each other then engaging you until the payment process is over. And once you’ve made your payment, they swing the kiosk around to you so that you can decide whether or not you wanna leave a tip the whole while talking to each other and joking around. I work in hospitality, so I understand that tips are earned and not given. And I also know that working in the service industry, your engagement should be with the customer until they leave the front counter, not talking to each other about their plans or making jokes or discussing the latest going on. It has become a common place practice for businesses to solicit tips for their employees, but I don’t believe they’re taking enough time to teach the employees the art of earning the tip. Everyone’s money is valuable. It takes time and effort to earn it on both sides, the customer and the business. And I think that should be respected through The level of sincere engagement that employees demonstrate while dealing with clients. That would have made this experience perfect. And unfortunately, this is not something that has happened as a one off. It’s usually the same way when visiting Brooklynn Bakery. Their employees look like they’ve rolled out of bed and they were pajamas to work. The young man behind the counter had pajama pants on and a oversize hoodie and his hair was all over the place. I think if you want tips, then you should take more care with how you present yourself and how you engage the customer and not just swing the kiosk around hoping that you will make a donation to their pay.