Burger King — Restaurant in Waterbury

Marshmello Mike I think I had a bad experience with the same manager. Was she a black heavy unhappy looking women? Well, she was so rude to me I just couldn't understand why. She accused me of not ordering while I'm holding a large sprite. The young lady taking order was just as shocked at her behavior. Because I asked her how muxh longer she accused me of escalating. She was definitely trying to upset me..why? She continued her bad attitude poor ethics and unprofessionalism. She even gave me a whopper jr instead of the reg whopper that was ordered. Only in Waterbury you find these crazy lazy nasty managers. Again, she accused me of not even ordering made me wait just because she could. Others were coming in and recieving their food while I waited patiently. Whopper frie and soda was all I was waiting for. Understanding bk is always busy but you don't expect the manger to role her eyes and speak to you in a disrespectful manner and get mad at you for asking a question. She even stated she didn't see the order 10mins after I told her what was ordered and the staff at the register did. She kept making rude facial expressions, why? I will right a letter to corporate because a manger like that is not a good leader. This incident happened Thursday...

It's not too often I get to have a good experience for a fast food joint. However this was a good visit that's memorable enough I wanted to give them a good shoutout.

I was on a road trip on I84 on way back home to Boston. For some reason the other BK closer to Waterbury wasn't accepting their own BK online orders but I'm glad this one had no issues.

I arrived about 10 minutes after placing the order and they were already ready for me. The staff was actually quite friendly and was nice enough to set up a tray for me to dine in. Although I have to say it was around a Monday afternoon so was very quiet as most of their traffic is through drive-through.

I'd have to say their new chicken sandwich was better than I expected too.. really juicy and crispy on the outside and good thick chicken size too.

Overall pretty happy with my visit and I'd recommend it to those passing by or just come in for...

Wasn’t at all impressed with the customer service I received today. Felt as though I was being treated like I was trying to rip off the store. Took a survey BK advertises will get you a free wopper. Went in placed my order and as soon as I stated I had a code my order taker (must’ve been the manager) became disrespectful towards me.

Stated “that’s not a code” I need the original receipt and the number on it “ she must’ve thought she had me they but thankfully (despite never having this issue at any other location) I kept in.

Went inside this time someone much more friendly came to the counter but before he could proceed the same woman comes running over “don’t do it, he’s going to tell you to do the wrong thing” she takes the receipt and processes my order.

But...