Casey's — Restaurant in Waterloo

Was my favorite location, especially for On! Nicotine pouches, but the past two times I got pouches they are definitely not fresh. You can tell when they've been sitting on the shelf a while as the new packets don't get spots on the pouches, don't have caked on Nicotine powder inside and have newer print on the back. New pouches/fresher pouches don't have moisture damage like the ones I've gotten the past few times. Although, yes you can technically still use them, they do not work as well, taste more stale and with moisture comes bacteria. The packaging is plastic which is porous so over time sitting in the wrong storage they WILL get moisture inside them and ruin the pouches. The pouches helped me quit smoking and this was the only location in town that I never had a problem getting fresh pouches from until the past 2 times I went. My partner had had the same issue the past 2 times. Hopefully employees will learn to FIFO the Nicotine pouches as they do spoil way faster than cigarettes which have a strong shelf life. Pouches don't if kept in humid environments due to moisture going through packaging. This was my favorite location, but lately it's gone down hill, and the pouches were just the "icing on the cake" to have me change my review. I'll continue to go here, but hopefully in the coming month it gets better. Once again, plastic is porous meaning moisture will get through in the wrong storage environment which can cause bacteria growth, which can lead to customers getting sick and eventually a lawsuit. Please take better precautions if you care about...

Ordered from the Casey's website, Doordash delivery. Ordered full size bags of chips but got individual size, a difference of about $5/bag. I called Doordash and they offered to redeliver the correct items. Got a text message saying they were coming, then a second message saying the delivery was cancelled and to call the store for explanation. Called the store and the clerk said Doordash wants them to replace the whole order, and they "don't do that." Asked about a refund for the difference and clerk said manager would call the next day. No food, no money, still waiting for the call. Last time, they substituted several cheaper items and left some out. Still waiting for that manager...

It's a big store with a carwash and a credit union next door that many bank at in this community. Great customer service and it always busy but there is always a gas pump available and place to park no matter how busy it gets I personally have been there hundreds of times over the last 20 or years and I highly recommend anyone to stop at casey's before you give your money to someone else that doesn't compete with the high standards casey's has proven time and time again to be one of not the largest gas station franchises around the Midwest. Pleasure doing business as always to the folks that own the franchise and for the folks that keep the store in...