Nouria's Kitchen Featuring Amato's — Restaurant in Waterville

JULY 2ND 2024 Order placed at 5:04PM We general have a good sandwich at Amato's in WATERVILLE, Maine as we have before. But today we both got sandwich orders that were NOT CORRECT. By the time we got home in Augusta it was too late to do anything. We ordered 1 Large Ham Italian with salt n pepper, and Oil on the side with NO OLIVES & GREEN PEPPERS (my order was done from the beginning we had to ask for Oil when rest of order was complete & after driving home 15/20 minutes; I unrolled my sandwich it was grossly covered with black olives , if you don't like them, you don't like the taste of them, it lingers on them, even after olives are removed.. THEN MY HUSBAND'S ORDER of Cheese Pazzo (that is Fresh baked dough seasoned with garlic, cheeses with dipping sauce) & REQUESTED Extra Cheese. He put his Large Steak n Cheese with Mayo in the refrigator to eat his Extra Cheese - Cheese Pazzo and DID NOT RECEIVE WHAT IS DESCRIBED ON YOUR MENU AS STATED above in (). What he got was sadly a Personal Size Cheese Pizza) HERE WAS NO EXTRA CHEESE, NO FRESH BAKED DOUGH SEASONED WITH GARLIC & NO DIPPING SAUCE - being very hungry he ate the personal size pizza ith NO X cheese and he didn't he the crust and unwraps the foil and his Steak n cheese is covered with Green Peppers. WE will never order from atleast this Amatos again and need to remove the Cheese Paazo description on menus because it's FALSE ADVERTISING and we paid for 3 items for dinner that were not prepared properly....NOT VERY FAIR WITH PRICES INCREASING AND WANT CONSUMERS TO BE UNDERSTANDING OF INCREASES AND SHORTNESS OF STAFF. Lost our business, we will never go...

In a nut shell, the food was bizarre. Italian hoagie was made open faced and served on a split top hot dog/lobster roll bun. Poor quality salume, lots of sliced mediocre tomatoes and sliced Kalamata olives. I’m still shaking my head. The steak sandwich was made with sliced beef which had oxidized- you know that smell and taste- the bloody meat sat unused for a few days to many. Then assembled on a several days old “sub” roll. It as adorned with sliced barely cooked onion and finished with mozzarella cheese. Huh? What? The roll disintegrated in my husband hand- that’s how old and poorly managed the roll was. Oh, then there was the Greek salad. Zero dressing. Nada. No oil, no vinegar. A pile of limp bag salad mix lettuce with 1 cherry tomato, 1 pepperoncino, a few green bell pepper strips, a few very thick slices of red onion and topped with a literal ton of sliced, pitted Kalamata olives and feta. There were a few carrot threads. Again, a poor iteration of another classic. Whoopie pies were delicious. To the management, train your staff and monitor the quality. We were really disappointed. Terrible waste of...

I have discovered that customer care is not a priority but getting customers out is. Last time I went in I ordered: ham/cheese/pickle/tomato extra pickle/tomato, she did not hear me correctly and charged me for a regular Italian with extra veggies. I told her it was incorrect so she simply dumped out the other veggies and handed it to me and would not change the code to the correct sandwich. So now I paid extra and could only eat half because it still had onions attached to the ham. Today I ordered the same sandwich. They used the wrong code so again I paid extra and when I told the lady she shrugged her shoulders with the “well you already paid” I had 2 very thin tomatoes on each side, no salt/pepper or oil. I think from now on if I want something I actually want to eat and pay only what I should, apparently I have to make it myself. Customer service should be first not last, being busy is not a valid reason to...