Taco Bell / KFC — Restaurant in Waterville

No online survey so here we go... First off, the correct and finished product was 5 stars and would hate to go across town to your new competitor in Waterville!! But if I havta go back for the correct order, and havta go back to get my reciept, then I might as well go across town!! Wendy, who is great, took my order and I added sour cream... Her as well as myself should not havta argue with this young woman on whether or not the add sour cream was put on the slip!! I had used the receipt to get the number and call but they were busy and couldn't get to it, which is understandable, but what's not ok is being questioned by this girl and her belittling the order taker over a $.30 up charge that just happened to be modified on the receipt... This young lady had to have the last word with Wendy, claiming it did not say add sour cream and said she was proving her point, so off I went to get my reciept... To prove my point!! Unfortunately Wendy did not wanna give me her name saying "she's alright, she just loves to argue" and while trying to get her name I got the attention of one of the assistant manager, Troy, who laughed when I asked to provide her name so I could do the online survey, as I often do, but he refused which makes me wonder why this managers gonna make this customers already bad experience even worse by shielding the girls name from ridicule, and maybe facing some if his own!! After some inquiry I've determined the name of the little brat like confrontational front person, who tried to make her point through acting afool while representing KFC and disrecpectfully arguing with Waterville's best front/customer service employee and was 100% wrong!! Miranda is her name and is also related to the manager, Linsday, and it all makes sense why I wasn't given her name when asked!! Is it another Augusta buffet-like atmosphere, with employee relations, or maybe special treatment for being family, but either way the customer should be the one who's shielded from this kinda situation, to ensure a great experience, and to get the customer to return... But this isn't gonna help your return customer ratio!!! Matt, tell me why it's ok to have someone as confrontational as her when she's arguing with customers and employees while being 100% wrong! Tell me why your management team couldn't provide her name, or couldn't make it rite with the customer and not trying to protect an employee who clearly was not only wrong, but as argumentativly as she was, she should be disciplined and not be on the frontline while representing your company and brand!! I once represented your company as part of management, and would have offered a gift card to try and make it rite for the two trips back to the house as well as assuring that this is not ok, and not how we relate with the customers, which happens on a personable, professional level that pegs them on the same side to bring them back regularly! With the actions of the manager being the way it was, which minimized the experience and didn't take it seriously, I know why she felt comfortable enough to act as she did!! Wendy is a solid human being and would tell you honestly what she witnessed... Look at your eyes in the sky at all three times, the customer patiently waiting, laughing with all said except miranda during the first time, the second time was when she so rudely introduced herself that led to the third time and the "cover up" the manager seemed to care more about then the repeat customers he's there to make certain of complete customer satisfaction! All I wanted was a hold over until supper time, a beefy freeto burrito, add sour cream, and grilled, but got disrespected and laughed at by your Waterville team! These kinda experiences combined with word of mouth of the experience, can lead to bad weeks and months and quarters and years, business slowly being taken from you by employees more interested in proving a point than making sure the customer leaves with a smile! That buffet was strong but I think for a long time this was happening and may be the reason it's no...

Where do I start?? First off..how about the practically ran out of a lot of food an hr before close..Next they over charge me for a 12 taco Supreme party pack..and the girl at drive thru ran it in two 6 packs and it charged me more..then they say I need to wait 20 min..and that was fine..but while I'm looking at the receipt I notice the mistake..and take it in lobby and one of the girls said she would fix it then give me a refund after the tacos were made..Then when all is said and done..she comes out with ONE party pack and acts like she accidentally made 2 FULL party packs and asks.." will that make up the difference for the extra?"..I say sure after thinking a min..then I thought it was all together in the first party pack..she says "no that's only one party pack..hold on" then she comes back cuz they were in the process of making a SECOND party pack..and says.."there is SIX" extra..AFTER already making me think im gonna get a second party pack..How pathetic is that?? ..I mean..is that the new hustle from THIS SPECIFIC taco bell/Kfc..I mean i have never had so many problems anywhere as i do EVERYTIME i visit this Kfc/ taco bell .I mean just ONCE would I like the order to be right and just absolutely corr3ct the first time..why can't i???

Oh and one more thing..while I was waiting for the party pack..I told them I wanted ALL the food I ordered when the pack came out so It was All fresh..but that was top easy..i had my other meal in the car getting cold now while I'm in the lobby trying to get my receipt fixed...I'm not sure if I'll ever visit this place again..As many problems I keep having Everytime I go...

I’ve never ever witnessed anything at a restaurant like this before. I door Dash and when I arrive to the restaurant both lobby doors were locked there’s a sign on the door that says if the doors locked go through the drive-through Dash may come inside. With both doors locked I proceeded to the drive-through.After a half an hour in the drive-through and finally getting to the window to let them know I was there for a pick up order they then told me to go inside. I told them that the door was locked as I drove around and walked up to the door whoever was managing the store ran over and unlock the door that was locked earlier. After waiting eight minutes to even be noticed at once I was in the lobby They were employees throwing stuff saying they were done and they quit. After announcing that door Dash people were arriving they said that they are short staffed and there’s nothing they can effing do about it. Which don’t get me wrong I completely understand but you still have to maintain professionalism. Four employees outside smoking cigarettes. After waiting 20 more minutes inside I had to report door dash that the food was not getting completed. I spent over an hour at that location and left...