Jimmy John's — Restaurant in Wauconda

Upon opening our sandwiches at home, we noticed that they were lacking in the extras that we had requested. For example: four pieces of peppers were on one sandwich. We called the store to inform them and were told to come back to the store. I stated that I had already been there once and wasn't going to come back and asked for our sides to be delivered. Management offered to deliver the sides, however stated that the driver was on delivery. Understandably so, why would I wait an unknown amount of time to receive sides when likely the sandwiches would be eaten? As I continued speaking to the manager at the store, I noted that the amount of pickles, tomatoes, and cucumbers were scant as well. Upon this realization I asked that new sandwiches be made and our $30 order be done correctly. The manager proceeded by saying that I would need to send an email with my complaint. I replied with saying "Absolutely not. This order was prepared incorrectly and it needs to be rectified immediately." Management then proceeded to call the store owner. Meanwhile, my husband went ahead and ate his sandwich as he was hungry. After about five minutes of being on hold, Janine called. I began explaining the situation to her and was quickly told that I was belligerent to the manager in the store. Not only was I talked over, I was also threatened to be blacklisted from the store "because I wasn't happy and this wasn't going anywhere." We paid $30 for two giant sandwiches and expected to receive what we ordered. Janine stated that everything was on camera and after asking how many peppers were put onto the sandwiches, refused to answer the question. Paper thin cucumbers, tomatoes, and four pieces of pepper is absolutely sad and pathetic. It is also beyond unprofessional for the owner of a well-known franchise to speak to a customer in the way that I was spoken to. Being told that we need to bring in the sandwiches not eaten is not only wrong, but also a food safety issue. Also, we weren't asking for protein, we were asking for the free ingredients as options to add to our sandwiches. After 45 minutes of argument with Janine and a picture of my sandwich (with the four pieces of pepper on it) she agreed to send two cards for free sandwiches. These are giant sandwiches, not regulars or little john's and should come with adequate sides if requested. In no way was I belligerent to anyone until speaking with Janine. Customer service is a definite weak point from ownership here and truly keeping business is not something she wishes for either. Not only will my experience be shared here, but it will be shared elsewhere for others to be aware of. Please see the attached photograph as justification for my complaint. My husband's sandwich was...

If I could give zero Stars I would. Ordered for delivery. When I called they have my phone number & address captured. I waited an hour before calling to see where my order was as I have had long delivery times from them before. When I asked where my order was the lady remarked that the order was delivered. I said it had not been delivered & I wanted to cancel my order & requested a refund. She stated she would refund my card. 2 days later I see the $16 charge. I called & spoke with the manager & explained the situation. He apologized & offered I either speak with the owner for a refund or come back for the meal. I chose the meal. I went in to get my sandwich & the shift manager called the owner & she tells me that the order was delivered as they are able to track the drivers to the location. I again stated I never received my order. She then tells me the driver was instructed to leave it on the porch.....WHAT???? If I somehow missed the driver WHY NOT CALL ME ON THE PHONE TO SAY THE DRIVER WAS THERE??? THEY HAVE MY PHONE NUMBER CAPTURED IN THEIR DATABASE!! I have never heard of a more asinine excuse. She further went on to say that she would give me a sandwich but because of this they would no longer deliver to me. I told her to keep her bleeping sandwich and my $16 as she obviously needs it more than I do. Will...

Reviews almost made me spend my money somewhere else, but I decided to think positive on it and I decided to make a order online and walk in as they made it and this was as they first opened up at 10:00am and I ordered a Veggie Unwich ( meaning no bread it is wrapped with lettuce 🥬 instead of bread) and had it customized like with No cheese, No Mayo,extra avocado spread , extra onions , extra lettuce and extra etc the list goes on and I paid and walked out and ate my veggie unwich and it was made and wrapped very well and it tasted amazing no cap 🧢, the guy who made it I should of got his name for a shout out but he took his time and made it with love and care and I’m satisfied how my order came out Today…maybe it could be other workers that did not care with other orders prior for the not so good reviews is why the Google review is iffy but my order was exactly everything I asked for and so today I give it 5 stars ⭐️. Keep this up and keep hiring the right people because people don’t play...