Domino's Pizza — Restaurant in Waukegan

Something is fundamentally wrong with the way this establishment conducts business. After reading other negative reviews my issues is apparently very common. Overall, attempt at delivering the pizza is non-existent when a made up issue is presented and when given a chance to remedy the situation all you get is incompetent answers from an ill-in-the-brain manager. My expectations are already low considering the fact that it is a chain pizza restaurant but my goodness I am still let down. I placed an order of 5 pizzas. A little bigger than normal given I was ordering for a group but 5 is nothing unmanageable for domino's. Nearly two hours later I am informed by the incompetent manager that my pizza is un-deliverable.... About 45 minutes of waiting after my original order I call to see the status of my order. After a 5 minute wait on hold the lady finally tells me that the pizza is on it's way. 45 minutes after that I call again wondering what in the world is going on. I am then told that the delivery guy was not able to deliver the pizza. The cited reason was no hotel room number was provided. At several different points during my conversations I had requested the pizzas be delivered to the lobby where I was waiting with my group. I was then informed that they tried to contact me to let me know. The problem was they copied the phone number down wrong and as such I never got their call (this is assuming that they even called). This excuse doesn't carry any weight in my mind because I had called them a few times throughout this ordeal so they clearly had my correct number available (it was a Tuesday night, they are not busy, they can track my number down). Even so, I ask for the pizzas to still be delivered despite being terribly late. I am then told that this is not possible?!? How is that the case? Just give me my pizzas, right? After several questions where the only response given was "I can't do that" I am finally told that even if they wanted to re-deliver I am out of their delivery area. This excuse was pure garbage and shows a complete and utter disrespect for customers. I was 4.7 miles away from the store and google says it is only a 9 minute drive??? How is it that hard to simply turn around, follow delivery instructions, and get me my pizzas? Even if I am outside of the delivery zone you apparently made the trip once already and should have told me that at the beginning when my order was placed??? That in no way is my fault. I could have walked to the store and back in the same amount of time as it took them to make them and deliver the pizzas. Finally, after being told repeatedly that there is nothing they can do they offer to give me a refund. I still can't wrap my mind around how this was offered as a solution. OBVIOUSLY I expect my money back if you are too lazy to deliver the pizzas. Getting a refund is an absolute "no duh" solution. No other remediation was offered besides very sassy and uncaring remarks. Again, my expectations are already low but this sets a new standard for how incompetent a pizza place can be. They couldn't even complete the simplest of orders correctly and when given multiple chances to remedy the situation they flat out ignored any opportunity to make it right. Absolutely...

This review is not about the location or the pizza that we received from the restaurant. That was good! This is aimed at Domino's Pizza and it's "Bait and Switch" online ordering. When you get on their website, the first deal is a mix and match incredible $6.99 per item, "choose any two". I consider this to be some great buys (which included med. pizzas - two toppings, ... etc). We were definitely going for the medium pizzas. So I start building our pizzas. I decided I wanted to try the new parmesan stuff crust. I then selected alfredo sauce and our two toppings. I see that specialty pizza upgrades are only $3.00 more. I'm still good and continue. When I reach the end of building our pizzas and it comes down to what the bottom line is??? $27.44 and it says that I saved $24.00 on top of that. Meaning that I could have been paying potentially $51.44. So this is where I start to scratch my head totally befuttled. Am I loosing my mind thinking. I'm going to round up for my simple mind $6.99 (7.00) x 2 = $14.00 + (3.00 x 2)=$6.00 So, 6.00 + 14.00=$20.00 not $27.44. So I call the restaurant and speak to a gal who tells me it was the specialty upgrade. I'm still unsure because it still is not adding up. I get to the store and tell them who I am and the guy grabs my pizzas. He says that will be $30.00! Whoa! What is going on??? I wasn't in agreement with the $27.44 that was on my computer much less $30.00. What gives, why so much?? I'm not really sure how the numbers work. Just then, I think a Supervisor/Mgr. walks up and says, you got alfredo sauce - that's an extra $1.00 per pizza, the parmesan stuff crust is $4.00 extra per pizza. These are not a specialty pizzas. Basically, you just got two medium pizzas with two toppings for 13.49 each with tax and your round up donation to St Jude for $0.46 brings you to $30.00!! THANK YOU DOMINO'S FOR TAKING ADVANTAGE OF THIS SIMPLE MINDED "NOW A FORMER" CUSTOMER. I'm sure it was worth loosing a customer in this online fashion. May this review go viral and your customers be more discerning and perceptive in their purchases from...

The service is horrible, I recommend not ordering from this place the girl that picked up the phone was very rude, she put me on hold and didn't even ask me to wait or anything, she just left me there talking alone. I ordered some pizza and they told me it was going to take from 30 to 35 minutes. After the 35 minutes had passed I still gave them time thinking driver was going to get here. I called in and asked to speak to the manager CASEY, he told me that somebody had come and knocked on my door and called six times. They the driver including the manager called me a liar saying somebody had come and knocked and even called me 6 times that's a lie I had my phone with me and my house was completely silenced since I was reading a book, it's obvious I should've hear the driver knocking. After this they told me, all they could do was send my order again, wait 15 more minutes and still pay. They were very rude and still told me that I had to pay. Don't ever order here it's a very horrible place and very bad service. And on top of that the driver called me for the first time telling me he was outside and it turned out nobody was there, he was somewhere else. I AM NEVER EVER ORDERING FROM THIS PLACE AGAIN!!!! I'M ORDERING PIZZA HUT FROM NOW ON, THEY HAVE VERY GOOD SERVICE AND ARE RESPONSIBLE. THEY ACTUALLY CARE ABOUT...