Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Waunakee

I'd give zero stars if that was an option. Ive worked in customer service for 14 years and always treat customer service works with respect. However, thus was my worst customer service interaction ever. Ordering online is an absolute waste of time. Our first order wasn't confirmed on our end so we sent a second order only to then find out both orders were accepted. We called the store and they told us they couldn't refund us or cancel one of the orders because "they just couldn't" but they would give us a free pizza coupon we could use next time. Which we agreed too. They did confirm that they had both our orders... When we went to the store to pick up our order of two large pizzas and 3 cheese bread orders, only the pizza was there. We asked for our sides and we were told they were completely out of sides. Why didn't the website tell us that? Or when we originally called about there being two orders placed? The kid behind the counter would only offer his apologies and said nothing about our original coupon to make things right. After some discussion, an other employee came out of the back and offered us our original coupon because she was who we originally talked to. We were missing about $25 worth of our order and said one coupon would not be enough. Both employees started to argue with us and said there was nothing they could do. We asked about a manager, or leaving our contact information and we were basically told if the manager isn't physically present he won't refund anything and leaving a note won't get us anywhere. The one employee then offered to take back our one pizza and we could put a note on that for the manager. The other employee then started blaming the store being out of everything because Little Cesar's just closed and that they opened late today because they had to refund a bunch of orders and couldn't open until late... (oh, so you do offer refunds?) Seriously questioning the staff and manager. How can you leave two teenagers to run a store and not give them good customer service skills? How can a manager leave the store in that big of a disaster and not instruct the employees to help the customers in this situation especially when they know this is an ongoing issue Also? Also, how can the website let you order anything even when that item is out of stock? Also, when opening my confirmation email after all of this, the link at the bottom to take a survey about your experience "wasn't available any longer". Papa Murphys isn't going to ever be high on my list again of places to spend my money. We were extremely disappointed and will only be back to this location to use our coupons and be calling order in or walking in....

tried to call in for an order and no response. Thinking it was the wrong number we made an online order. Came in to pick up my pizza and both employees were not working on anything. When I told him I was there for my pick up he said we are in the middle of making the pizza. He then went to the back of the store and about 5 min later came back with the dough. In the slowest manner possible he began to make my pizza. While waiting another man came in for a remake because his pizza was wrong and another gentleman came in and was not even acknowledged by a staff member. After waiting for a few min the older staff member who I can only assume was the manager was asked by the customer if he could make an order. His response was "Its gonna be awhile we are very far behind." The customer responded with that's okay can I place an order and just come back in a little bit to pick it up? The assumed manager responded with " No we are really behind this pizza what suppose to be out 15 min ago." After seeing this attitude by the staff I decided to call the same number that I tried to call before as the phone rang and rang for several minutes before. Turns out the number was correct and was just being ignored by both employees. This papa murphy's is easily the worst run I've ever seen. It was not ever that busy when I got there. Any backup in orders was clearly due to lazy employees who clearly don't care about putting fourth any effort at their job. Honestly I'm not even mad. I'm more impressed with how little someone can care about...

This is the second time I've been to this location and had a sub-par experience. I was also working in food when in high school so I get it but when I walked in last night at 7:30 the restaurant was a disaster and the girls working told me they were closing early because of the amount of dishes they had to do. All the pizza toppings were out and on the counter so it took them a while to make my pizza. I don't mind waiting a little longer but it did make me feel bad for being there. When I got home and cooked my pizza, I took one bite and realized she had put the wrong sausage on it so it didn't taste right. I'm not sure if this is something the manager has told them they can do or what but I've not been...