Pizza Hut — Restaurant in Waunakee

Nov 28th 2022 update: More respectful and not make "our computer is down" the customers problem. Our food was ready when your computer was down and after a very disrespectful interaction with the manager on duty and phone call with the GM/owner our order was not hot, was soggy, not labeled and incorrect sauce on one set of wings, and missing 2 dups that i paid for. The order was clearly not remade after waiting an hour for the food because your "computers were down". Corporate will be notified of this experience.

Terrible Customer Service when the product ordered wasn't what was delivered! Do not use the online order because they claim that they couldn't read a simple direction of do not cut and told me it was mumbled up yet repeated exactly what it said to me! Was only willing to either have me wait another half hour to make what I ordered or give me only a $7 credit for a product that cost me $16+. We frequent this establishment quite often and ALWAYS order our pizza's not cut and when they cut it they make a new one or give us a credit for it. They are able to look at your order and see that yes you asked for something specific. Very disappointed in a small town business that was so RUDE to a customer and tells me that I didn't order what I wanted and that because I didn't order it correctly and they use the website, it's my fault and I don't have options to fix it ... Tell that to my...

I asked for half pepperoni, half cheese - this is what I got. They also gave me ranch instead of the garlic sauce I ordered. Every time I order from this place, they forget something or mix something up. I have called in the past and asked if I could get the items that I paid for, that THEY forgot, dropped back off to my original delivery address and was told no. Also, the delivery drivers push my doorbell a ridiculous amount of times in a row when they drop off.

Update: Now my elderly grandmother ordered from here. She mistakenly handed the delivery driver a $100 bill instead of a $20. Instead of being a decent person, and letting her know that she had overpaid, he pocketed the money and said he never got a $100 bill. Now my family has been going back and fourth with Pizza Hut trying to get my grandmother her money back. I plan on taking this...

I tried placing a 6 pizza order the night before a work event and the guy i spoke to told me to call back in the morning so the morning crew could "deal" with it. I then called at 10:50am as they open at 11am hoping they could get my order done in time for am 11:45am pick up. Went through the whole order process for the girl on the phone to tell me it would be a 4 hour wait. If it is that long of a wait, that is something you start with instead of wasting my time. I then told her about what i was told from the night crew the day before and she said let me get my manager. The same girl came back on and said the manager was too busy to talk to anyone. UNACCEPTABLE! I then told her I would call the Middleton location and she said yeah that's probably best. I will never order anything from this location again and everyone I know will hear about...