I wanted to try a new place with my mom and niece on my way home from work. The initial exchange was fairly simple, and the girl at the counter seemed ok, but the issue started with how it was made. We were very clear that she wanted ‘the White House sub’ with ham and Turkey, no seasonings or oils, very plain with nothing on it but cucumber- NOTHING. When my family got home to eat our meals, we opened up my nieces sub to discover it had EVERYTHING on it. Including so much extra oils it was pouring when we pulled it out of the bag. She was disgusted and couldn’t eat it, and we had to scramble to provide her something to eat. We called Suburpia, same counter girl answered, rather nice and said ‘just come in tomorrow and we’ll make you a new one the way you want it’. We didn’t live in the direct area, but in order to have the mistake corrected and get what we paid for, we made a second trip down there the next day. That’s where things seemed to dramatically escalate. This time there was someone else behind the counter, a young man with a deeply tanned complexion. When we nicely explained the issue and why we had come back down there, his behavior was instantly quite aggressive and confrontational. I don’t know if he was the owner or the original sandwich maker or what, but the way he acted it was like we were robbing him and the sub was coming out of his own pocket. We had the receipt with us, but he kept repeating pretty loudly in front everyone there, including other customers, that we were also supposed to bring the sub back to prove they made it wrong (while we’d already said the girl on the phone did not tell us this and said it’d be fine). It was awhile before he got to asking how we’d wanted done it the first place. Again, we emphasized NOTHING but the ham and Turkey that came on it, and cucumber. We repeated it a couple times, with a lot of ‘no this, no this, no this’, to make it even more clear because of the previous confusion. Yet from the back we still heard ‘do they want x, y, z’ a few times. We also paid extra for the cucumber despite thier long list of included toppings that we all had left off, and it was barely a handful of paper-thin slices so my niece couldn’t even taste it. And the subs aren’t even good to warrant the effort of going there in the first place, with or without the attitude. The whole experience was so shocking, embarrassing, and terrible none of us will ever go back again- and I now recommend to anyone I know and anyone reading this they stay away as well!!