Taco Casa — Restaurant in Waxahachie

Ok, so it was National Taco Day 🌮. We went to one fast food establishment and they had no ground beef 🙄. Mind you my sister and I drove 40 minutes to get food. Needless to say it was a very disappointing trip. Customer Service was phenomenal! Our food on the other hand was poorly prepared. I requested onions be added to my "Chilada"....none. My sister requested onions be added to her Super Burrito and OMG it was like they cut up 10 onion's and made her an onion burrito. Requested jalapenos on our Nachos....none and the tortilla chips tasted burnt. Could not even eat! Like I fore stated there was a young lady in the drive thru who was extremely polite however I did notice when she reminded another young lady who was preparing the food to make sure onions were added. This particular young lady rolled her eyes and it appeared she didn't want to be bothered so therefore she would be funny....ok it was late in the evening 8-8:30pm and we couldn't go back so we call the next day and speak with a manager Lena. Gave her exact same info I just said here. We drove back 40 minutes to rectify the problem. She's gone....got off at 3pm. I said we just spoke with her before driving here! Then had to hold up the drive thru arguing with some Hispanic lady who I assumed was another manager or shift leader because we didn't have a paper receipt. I pulled out my cellphone to show her the debit card purchase which had the business name, location and amount. She argued and argued then wanted to know when we had spoken with Lena. I stated again before we made the decision to drive back but she didn't tell us she wouldn't be there. Talk about some very much needed training at this location. But the young lady who took our order was nice. I wished I knew her name. In spite of the busyness of the day they were expediting the orders well and I didn't fail to commend her. Needless to say I won't...

the drive thru service today was not good.went to pick up 10 tacos for lunch to take home to my husband and kid. After repeating my order twice the employee gave me a total still for the wrong amnt as I was pulling away. I backed up to correct her and i said "hello?" a few times not sure that the speaker on my end picked it up. she responded " i heard you". when i got to the window she took my card and when the window closed i could see and HEAR her talk about me to another employee mimicking my "hello's" and her thoughts on that. I hadnt belittled or offended her and I was disappointed in the fact that I would be treated in such a manner. If it were not for the fact that my husband loves theses tacos i probably...

Great drive threw service from taking my order to receiving my meal !! AMAZING! I never do these surveys but they were very polite,great communication.... April 23 a little before 9 pm young man taking order at drive threw and a beautifully spirited lady at window! Im 49 and have been through alot of drive throughs in my time and they were absolutely amazing! God bless and give them two a promotion and a big fat raise because people like them are so hard to come by , it took me 49 years! Absolutely amazing people you have there so you should really take care of those two... They we're just happy to be there working for u guy's! God bless them!...