Zia's — Restaurant in Webster

We went to enjoy a meal out and decided to try Zia's again (bad experience the last time so it had been a while) should have gone somewhere else. We ordered at 8:25 there were 2 tables leaving, another couple just ordering and my husband and me. 9:05 the waitress finally comes to our table and asks if she has taken our order. We say yes and remind her what it was. She looks through her orders and informs us she forgot to submit it! She asks if we still want it. We say yes, to go. After all, we had been sitting there for 40 minutes, we wanted out but we're starving!

The other couple left after finding out their order had not been sent either. The manager offered to comp their meal, drinks and give them a gift certificate.

We finally get our food and they keep making excuses; she's a new server...why isn't someone helping her then? I ask about the relish tray and I'm told that's not included in take out! Are you kidding me? We should have gotten that 35 minutes ago. We had been sitting in there for 40 minutes waiting for our dinner!

Meanwhile, the manager is sitting at the bar along with other staff.

My husband went in to pay and they gave him a receipt without prices. After actually giving him a correct bill (with prices) he paid, we left. We were charged full price for everything!

We won't be going back. I have told many people how wonderful Zia's food is but now I'll just be telling them how horrible their service and staff are. One time, okay. Everyone has an off day. Twice in a row,...

Really great spot to chill and have some food and drinks. I've never been on the inside of the restaurant, but the outside bar area is amazing!! Minus the dang mosquito.. 🤦. Some days they can be a bit much...But with mosquito repellent on you'll be fine. The outside bar also has a great lounging area where you can play a few family fun games while having a nice cold one. Or if your with a crew you could start a nice game of volleyball!! Losing team buys the drinks 😊. If your not feeling none of that, you can just chill outside and enjoy the weather it's definitely a vibe 💯👍. I give the food a 4 not because it's not good food here, but because I've never had the opportunity to eaten instead the actual restaurant and try something different. I think the menu at the outside bar area is a little different from the menu on the inside of the restaurant. But from the Pizza i get all the time when im here, I can honestly testify that it's fresh out of the pizza oven and its goooodd!!😋. I'm from Georgia but I come this way for work every summer, and i can attest... If your from out of town and your in the area, you have to give this place a try. Friendly people and a really chilled summer...

We had guests visiting for July 4th. We wanted to go out for dinner and called ahead to Zia's as some places are closed on the fourth of July. I had my phone on speaker when I called and asked if they were open. The woman that answered responded "Yeah, why wouldn't we be!" in a very rude tone. Everyone in the room noticed and was a little shocked. So we went there and walked into the restaurant; it was empty. We noticed people in the seating are outside but preferred to sit inside as it was hot out. As we were about to sit down a young man walked in and said they were not open for indoor dinning that night. He never even slowed down as we mentioned that we called and he responded rudely "It says that on our website too." He just kept walking leaving us to wonder why have the door open if you are not serving inside, why didn't the rude woman on the phone say that when we called, and why the very rude staff. Despite the fact that we like Zia's previous times we had been, we immediately left (who knows what they would have done to our food) and went to the new Salty Steer (which had good food and a great bartender). They have good food but we will not pay...