Starbucks — Restaurant in Wellesley

I stop here during the week at times as I work in Wellesley. I do mobile orders on my way and it should be done by the time I get there. … today I went and got 2 coffees. Knowing the timing is not correct on mobile and seems to take longer I ordered it about 20 minutes before I’d get there and ended up waiting another 20 minutes for them. On top of it, there are many people in there waiting. You’re a coffee shop. Morning is a busy time I get it but also, get it together. I saw one maybe two people trying to make orders but everyone else was just walking around doing other stuff not helping anyone. One girls said she was going on her break in the middle of a rush time and they definitely could have used her…. On top of that, one of the coffees I ordered, grande hot white mocha… it was literally milk and white mocha sauce. NO COFFEE!!!! What the heck is that?!?! I don’t think these kids had their coffee.. I have been disappointed and this just kind of ruined it all together. Not...

I KNOW YOU ARE BUSY BUT WHY SO RUDE?! I am working in Wellesley, need to get there by 8:30am every weekday morning, so I placed my Mobile order at 7:45am, and the App says should be ready at 8:06am. However, I arrived at 8:15am, and my drink still not there. The black guy with glasses talked so fast and rush, his attitude was trying to get rid of me as quick as possible, “if your drink is ready, it will be here, so just wait.” So I waited until 8:26am, and I kept seeing people who ordered later than me got their drink, so I spoke to the same guy, “I placed the order on the App 45 mins ago.” He replied with his poker face, “if you wanna get the refund please go to the counter.” Seriously?! Am I paid to be treated like that?! You guys rather refund to me instead, and not decided to make me the drink, to make your customer happy? Thank you Starbucks! What a great...

Very slow service in the afternoons. The store works in the morning when the manager is on site. In the afternoon college students are running the store. They have not been adequately trained in customer service and team work. Employees will stick to their positions regardless of customer demand. A few days ago I was in and watched one barista restock the pastry as the line got longer and longer. I have also seen the barista on register clear the line and then stand around with nothing to do as the person on bar desperately tries to catch up. I am trying to avoid this place, but it is hard when it's the...