Jet's Pizza — Restaurant in West Bloomfield Township

They make a great deep dish Detroit style pizza pie, amongst other yummy things! And if you're anything like me, when it comes to Detroit-style, you love the corners, but you always use your turn signal, give right of way and take it easy around them!(it's a Motor City joke, don't hate, come up with something better) Well the geniuses at Jet's came up with The 8 Corner Pizza so every piece of the pie is a Winner, winner...chicken dinner! And flavor your crust if yee so requires, at least no charge on that. At some point, somewhere along The Sacred Timeline, probably around COVID, pizza of any decent quality took a gigantic leap in price but delivery took the biggest leap known to humanity. It can easily be equated to the hockey stick graph, and sadly it created a new floor, which all restaurants have seemed to agree with in unison to hold to....Ah such is life...such is capitalism. Between using the app, texting the order and applying any valid coupons, you can start to bring the total lower, but remember that those fees do not go to the delivery person, it's not a ruse it is a fact, so don't take anything out on the delivery person. It's polite to give a tip, in my opinion, it's necessary. If you don't want to spend the money to tip, why not save the delivery fees as well, and spend your valued time picking your order up? Especially if the driver, like the last gentleman here, Justin, was a great dude, in every sense of the matter. Speaking with Justin actually gave me hope for our future, since he was able to hold an actual face-to-face conversation and engage in open discussion, something difficult to find no matter the age. So to the management, order texted @ 8:10 8/21 and delivered well within the estimated...

This is about operations and procedures not food. Generally you visit franchises because there's a standard.

In this instance there's a "special" of 45% off menu pricing from 8/21-8/27. Upon several attempts I could not place an order online so I called to ask/report several things: -Online not accepting orders -Whether I could do a half and half specialty -45% off

I was told the 45 is online only but I can enter a coupon... I proceed in ordering an 8 corner pepperoni and an 8 corner half and half... Upon being given a total I verified that's for both the pep and the half (I hadn't actually done the math of the 45% at that time... Now that I have I know I should've been told $1.42 more) and was told yes. Upon pickup my wife calls and asked what did you order?! Because she paid and was handed 1 pizza. What in the coupon/suggestion world?! Minus a pizza and charge the same price rather than suggesting going back and waiting for online or being able to offer similar doesn't make much customer sense. Even in my wife explaining she was told we can ring up another upon which time we checked the online system that was make working and got the deal.

-Problem 1) I think whatever human should've said on the phone you need to do it online -Problem 2) I think whatever human in person should've said whoa... We apologize let's do what we can to make it right -Problem 3) Even in ordering online I determined the discount was not applicable on specialty whether half and half or not which isn't conveyed well as it was ultimately a 4 or 8...

When you are spending over $70 for pizza you would expect for them to get the order right. I placed an online order and my husband picked it up. They forgot to give us our salad and 3 sauces. Because we had the hot pizza already in front of us, I called to get a refund because who wants to let their pizza get cold and waste time and gas to drive back to a store to pick up missing pieces of an order due to someone else’s mistake. Especially when you are ready to relax after a long day of work, and in nasty weather. I called for a refund, we were transferred to a manager and told that the best they could do was offer a $5 credit which would not even cover the cost of our sauces and salads. They refused to do anything besides offering a $5 or forcing us to come back and pick it up. We asked if they would deliver it and they said no. This is unacceptable, inconvenient, we will not be ordering from this location again. Imagine if you order multiple pizzas and they forget one, then offer you $5 when you’ve spent over $20 for a pizza. Absolutely crazy in this day and age, horrible customer service and policy, it’s a slap in the face to...