Bukhara Grill : Indian Spice Rave & Catering (By Raja Jhanjee) — Restaurant in West Caldwell

Misleading Pricing and Unclear Fees

I recently ordered from this Indian restaurant via Uber Eats and was deeply disappointed by the lack of transparency in pricing. The subtotal for my order was $48.00, but the final charge was a confusing array of fees and discounts that left me feeling misled. Here’s a breakdown of what happened:

🧾 Order Details:

· Lamb Boti Kabab: $32.00 · Amritsari Machli: $16.00 · Subtotal: $48.00

➕ Fees Added:

· Delivery Fee: $0.49 · Service Fee: $9.60 · Tax: $2.52 · Tip: $4.00

➖ Discounts Applied:

· Delivery Discount: -$0.49 · Membership Benefit (Uber One): -$3.52 · Promotion: -$1.00 · Special Offers (Buy One Get One Free): -$16.00

💳 Final Charge: $43.60** (though I was charged $39.84 on my card, which doesn’t match the itemized total).

❓ My Concerns:

Misleading "Buy One Get One Free" Offer: · The promotion was advertised as "buy one get one free," but the discount ($16.00) was applied after fees. The service fee ($9.60) was calculated on the full subtotal ($48.00), not the discounted amount. This means I was charged a fee for the "free" item, which feels unfair . Unclear Fee Breakdown: · Additional fees like "Tax on Delivery Fees" ($0.66), "Uber Service Fee" ($0.10), and "Tax on Discount on Delivery Fee" ($0.03) were buried in the receipt. These were not clearly explained upfront, making it hard to understand what I was paying for . Inconsistent Final Charge: · The receipt showed a total of $43.60, but my card was charged $39.84. This discrepancy was never explained, and I suspect it might be due to overlapping taxes or unstated adjustments. Lack of Transparency: · Restaurants and delivery platforms should disclose all fees clearly before ordering. Instead, I was surprised by charges that felt like hidden costs . Practices like listing prices without dollar signs or burying fees in fine print are known tricks to make customers spend more without realizing it .

🚫 Overall Experience:

I feel fooled by the complex pricing structure. The "buy one get one free" offer seemed like a great deal, but the way fees were applied negated the savings. I expected better transparency, especially from a reputable restaurant partnered with Uber Eats.

✅ Recommendations for the Restaurant:

· Clearly disclose all fees before checkout, including how service fees are calculated (e.g., whether they apply to pre-discount subtotals) . · Simplify pricing descriptions to avoid confusing customers. For example, list the final post-discount subtotal before fees instead of burying discounts at the end. · Audit partnership with delivery apps to ensure pricing practices align with your restaurant’s standards.

I hope this feedback helps improve transparency for future customers. Until then, I cannot recommend ordering via delivery apps from this place due to the risk of...

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