FIRE Roasted Chicken & Grill — Restaurant in West Caldwell

First of all, this is not our first order. The person answering the phone speaks very little English. We have asked for the sides to be placed in separate containers since it shifts during delivery. This was not done. The order came in with all the food all over the place. When called, the manager refused to take the call and called back stating that it will take an hour to replace the incorrect order. Since this was for a holiday party, all the food was going to get cold and no one was going to eat together. Instead of replacing the order or offering a discount, she hung up. Very unprofessional and she should not be in a management position. The owner should be aware of her lack of professionalism. As a business owner, I would not want her running my business - because I would be out...

FIRE is a decent place to get standard American fare for a good price. The food is either delicious or average, and the meat options are quite good.

We dined in for lunch and tried the 1/4 chicken dark with cucumber salad and garlic parsley potatoes, the waffle fries, and the 6 ribs with mashed potatoes and mac & cheese.

Waffle fries are fine, but the mashed potatoes and mac & cheese are nothing more than mediocre and bland. The chicken was good, and the ribs are flavorful but fatty. (My dining partner liked this about them, though.)

Corn bread was fantastic, and the cucumber salad and garlic parsley potatoes are both fantastic sides - I’d highly recommend them.

The place is great for a bite for very good prices. Menu has quite the variety, so it’s worth stopping by if...

Order mostly through delivery services. Foods always decent. I like them because, as a diabetic, they offer some pretty healthy but hearty options. But 9/10 they ignore my drink choice and just give me a full-sugar pepsi, even when called out in the notes not to substitute or substitute with another diet option, or water if out. They clearly don't read order notes. Once in a while it's excusable, but I don't think they've honored my actual order, nor notes, once. Again, as a diabetic, I'm thankful at least they serve cans not fountain drinks, or I'd be dead.

Edit: Bumping up a star. After the response below gave them another shot and things have...