Burger King — Restaurant in West Chicago Township

On September 9th '23 I Went through drive thru around 3 AM. The overweight, disrespectful, gay mexican boy, at the window, said he only had "Chicken sandwich" options on the menu. I orderd 2 "royal" chicken sandwiches and 2 fries. Boy was it royal all right. Smh I had to wait until 3:15AM because his system was "down" so Instead of just leaving I drove around and waited. Other cars pulled up & I heard him yell through speaker at them the same thing. Very unprofessional btw. As I waited in the lot. I was looking up other food options, but was unsuccessful due to how late it was. 3:20am rolls around and I replace my order. He said I had to still wait. Hmmm? Ikr I get to the window, pay and get my card back. He says about 5-7mins for the food. Maybe 2 minutes in he swings the DT window open ans says "she lied (the female latina cook) She had 2 sandwiches after all...No wait necessary" And gave them to me. Idk WHAT the female cook did to the food but it caused me to catch SALMONELLA! YES SALMONELLA!!!!!! My mind hasn't stopped wondering!!! Ive never caught this before from annnnywhere in Chicago! It is day 7 & I am still dealing with the symptoms of It as well. Never returning to this BK and i will tell others to not bother either! This place needs to be SHUT DOWN!!! Previous reviews abt ppl saying they tamper with food! Everyone can't be lying !!!!! Department of health will definitely be notified!!!!! Stay far away from this place!!!! If you're hungry swallow air and get bloated before...

Im usually not one to complain but this situation is unacceptable. The girl who took my order at 2840 w north ave store #10797 @1:18 pm on 7/21/21 should be re-trained. I ordered the whopper wednesday for $2 and she asked me for the code. Once i provided my code she tells me that it’s for an impossible whopper. I say uhm no the app says its a whopper OR impossible whopper. She insists no with that code its an impossible whopper. I ask her do you want to see the screen? She says no there’s nothing i can do i cant change the code. I ask to speak to the manager and she says she IS the manager. I tell her well you should be able to do something or be aware that this is the coupon for the whopper or be able to void the order and she says no she doesnt. I ask for corporate’s number and she says she doesnt have it. Im like what do you mean? You as a manager should have that information at hand. She says no we google it just like you. Do you still want your order? The audacity. She should NOT be a manager if she does not know how to talk to people or handle these situations to actually resolve the issue and not add to it or be dismissive towards customers. Unprofessional. Why offer codes on the app if they can’t follow through? They should be familiar with these codes and what they entail. Especially the MANAGERS. Acting like im not a paying customer or it is coming out...

This is by far one of the worst fast food places I have visited. I had a horrible experience and paid for food I don't receive. I ordered and paid for 3 sandwiches, but only received 2. Of the two I received, 1 was the wrong sandwich. I had a value meal but I literally received about 10 fries in the container.

I can understand if a mistake was made, but after calling it in and speaking to Katie Santos, she said she wouldn't be able to provide a refund on the credit card I used. Then, she proceeded to tell me that they can't guarantee I will even receive a refund if I came back because the manager had to approve and he had left for the day. So essentially I am paid full price for my food, was shorted and given the incorrect order, then was told a refund is not guaranteed. Such a low standard of business practices. This location unfortunately represents a global franchise that me or my family will not be visiting again. I encourage everyone else to do the stop visiting Burger King, at least the folks at McDonalds And Wendy's are fair and honest when acknowledging a mistake. I will continue to raise this issue to the corporate office because they should not be treating people...