Dunkin' — Restaurant in West Chicago Township

I have never been treated so rudely in my life! I knew something was wrong when I was placing my order. After giving the associate my order, he started changing and removing things on the screen! I literally had to say no I want this, or don’t change that, and he just nonchalantly said yeah, I’m already doing it… when I got my coffee, it looked strange. I usually get the brown sugar syrup, and it always makes the coffee darker. And I always substitute cream for oat milk, so it shouldn’t have been as light as it was. I tried to confirm with him and also another associate that he actually put brown sugar in the coffee. And they both told me he did. I feel like I was definitely being toyed with. After tasting the concoction he made, it just tasted like ice with cream and something slightly sweet in it I immediately got a headache and felt really strange. I called the restaurant immediately and asked for the manager.They claimed that there was no manager present, and that’s probably true because Of how unprofessional they were. I took the coffee back up there for a refund. I did not see the young man who served me when I came back, but the other two associates were just as nonchalant as he was, which was...

It seems this establishment does not care to improve despite the customers that it needs taking the time to voice the bad experiences that are now a normal occurrence here. The wait time is Terrible, made unbearably worse due to the inability to leave the line because of the set-up. I had no feedback from the speaker where you place the order so I follow the line thinking the speaker is malfunctioning only to find out the "manager" chose not to acknowledge me at the speaker and now refused to take my order at the payment window because there was a line behind me and I did not order at the speaker. As if it was my fault for not getting her attention somehow and that there is a line to begin with, 20min-long by the way. Either this employee was pretending to be the manager or the establishment makes poor choices in employees. I had this frustrating experience from about 8:10pm ending at 8:40pm 3/23/21, so I would not bother bringing any business here in the evening. I cannot say anything about the morning shift but I will not be coming back to find out anyway....

To my guy who has no manners this is to you! (8/31 at 17:00). If you're going to work in the customer service business you definitely need to up your game buddy. Keeping your back turn for a countless minute is a poor reflection of you and your professionalism. For you to simply say hey there's a sign right there that says next register is a piss poor way to help someone. You're clearly see me standing in front and you continue to chat in the corner taking who knows how long to put on one glove. You really think I'm going to be watching a video on the screen for my enjoyment when I've been waiting a good solid minute for you guys to come on over. Credits to the young lady who helped me out because if it was you my good sir we would not have had a great conversation. By the way! Don't mention your business out loud when you got...