Paradise Park | Pizza & Patio — Restaurant in West Chicago Township

We had a 1:45 reservation to Paradise Park because I felt like it would be a cool spot to take my sister since it’s her first time in town.

After sitting around for 10 minutes, our friend Niko, takes our drink order. After another 10 minutes, we finally received our drinks (from someone else) and had to ask him to take our food order.

We waited as our food trickled in, with no more appearances from Niko. He never came to refill our water pitcher that we had finished or ask if we wanted more beverages after we finished our first ones. After all our food had arrived (by other staff), we were able to catch him and order another beverage.

After plenty of waisted time and being completely ignored, we asked for the check and two to go boxes. We waited 15 minutes for him to bring the check. And knowing his behavior, I placed the card in immediately, but he had already walked away. Then we had the pleasure of watching him talk to the front staff for 10 minutes while we waited to literally just leave.

Safe to say at this point, I was absolutely disgruntled by the poor quality “service.” So I was not feeling generous when it came time to tip. Which is wild because I have literally never tipped below 25%. But it was genuinely that bad. We paid and at this point were just waiting for boxes, which we expected to take forever by this point as well. But after 10 minutes, and watching the table next to us ask for boxes, and receive them immediately, we get his attention and remind him we are waiting for those boxes.

To which he says that he would, but we “only tipped 9% and he doesn’t work for free.” And then storms off to the back. I go to the bar and ask for boxes, which I honestly should have just done the entire time because it would have made things go ten times faster.

It was a frustrating experience, but Tony was very on top of things and handled the situation promptly, generously, and with a lot of care. It very much feels they are concerned with the customer experience and they handled the situation quite well. I do believe this is an isolated incident and not a reflection on the establishment. So for that reason, I will be back, and have chosen to still recommend paradise park as a very fun place to get good food and...

AVOID. Honestly, I came here with friends because it was highly rated. Without a reservation, there was no wait, which I appreciated, but the entire restaurant was packed.

Despite this, I had high hopes, however felt like I was let down. The service was mediocre and slow. The waitress was still especially slow, and seemed to just want me to order as quick as I could. While I was asking questions, she was pretty short and just wanted to get over with the ordering process. It made me feel rushed and I ended up ordering the Poke Bowl, which was lackluster and below average. My friends got the Fig Jam pizza, and the whipped feta appetizer. The poke bowl, while fresh had minimal sauce and tasted pretty bland overall. I found the lack of flavor to bring the dish down. My friends enjoyed the fig pizza, but it didn't quite taste like it was described, almost heavy on the fig (a sweeter tasting pizza really). The whipped feta was delicious though. It took approximately 40-50 minutes for our food to come out, and in that meantime our waitress was ignoring us anything we would try to get her attention or talk to her.

I feel as though the atmosphere was also loud and bustling and just so hard to hear other people as well. It caused a negative experience for me, because I was barely able to hear my friends and it just didn't make sense for us to be there. Totally with 1 drink per person and everything ordered it was around $60ish per person, and ultimately just too expensive for what was given. SAVE YOUR MONEY and find a more local business, and I truly believe everything here is overpriced for the quality of food you receive. It's overpriced AND THERE ARE MUCH MUCH BETTER...

UPDATE Since my original review, this place contacted me via Google Reviews (see their reply to my review below) acting as if there was genuine interest in resolving my dissatisfaction with my experience at their establishment. However, two weeks later, I have not heard back from anyone. Leads me to believe they posted the reply for others to see in an attempt to seem concerned, but their concern (if there was any) began and ended with that reply. I do not recommend this business. UPDATE

Original Review: Went to Paradise Park with my crew late Saturday night. As we walked in, we were informed immediately that the kitchen was closed but slices were available and the bar was open. Seemed reasonable until we noticed no one else was getting this disclaimer as they walked in. Grabbed a table and then headed to the bar for drinks, 3 bartenders, no line, and I’m standing there begging to get one of the bartender’s attention. I’m waving my hand, calling out “May I make a drink order”, and even moved around to the other side of the bar to get someone’s attention. Eventually, after maybe 10 minutes, I did get a bartender to notice me and I asked point blank if he could take my order after he finished making the drinks he was working on. He went to the other end of the bar and promptly started ignoring me again. My crew and I left. I had money to spend and I found an establishment around the corner that was more than willing to serve me professionally and take payment. This place didn’t make us feel welcome or valued. I am not going to speculate as to why this happened, just noting that it did. I won’t go back or recommend the...