Thai Lagoon — Restaurant in West Chicago Township

Update July 31, 2024. We gave it one more try. Ordered Drunken Noodles again, and Pad Woon Sen (supposed to be crystal noodles with egg.) The drunken noodles were overcooked and soggy, again. The chicken was mummified. The Pad Woon Sen was unlike anything we ever had. We are all but certain they put ketchup on it, or a very ketchup-like tamarind paste. No eggs. Chicken was mummified. The 2 dishes were over $26. No appetizers. Original review follows. New pictures added.

We love Thai food and I cook many Thai dishes with expertise. Sometimes it's simply easier to order out. We were both horribly disappointed today. Two simple dishes, which I have made many times. Of course, as with any ethnic dish, what you get will vary from place to place. The seasoning, spiciness and base ingredients will vary a bit. There was no excuse for the congealed mess we got today.

I ordered Pad Kee Mao, or Drunken Noodles and the other dish was Pad Lard Nar. Both noodles were way past soggy. That only happens with rice noodles if they have been long overcooked, or REHEATED. Soggy Thai noodles are disgusting- on the level of wallpaper paste.

I ordered my dish extra SPICY. That usually means you will get several dried red chili peppers and generous slices of jalapeno, with seeds and membrane intact. All I got was totally mushy jalapenos from a can. No taste at all other than water! The chicken was overcooked, reheated to the point of being unrecognizable. The green peppers were total mush. The ONLY fresh ingredient was a chunk of tomato.

We will NEVER come back here. I suspect that our dishes were ordered previously, and never picked up, and they simply resold them when we ordered them. They told us 17 minutes until our order was ready. We live 10 minutes away and were waiting in...

The food was good. This restaurant has been in the neighborhood for many years, but I never went until my lady suggested it. The atmosphere was also nice. Not realizing it was BYOB, the couple next to us insisted we have some of their beers. Unfortunately, we didn't click with our server. She was not responsive when we asked for food recommendations. Never once checked back to see how we were doing, although she checked on her other tables multiple times. The other server (not ours) was super nice and friendly with her customers. Ours was not with us. She gave my date the check folder, which I quickly took and put my credit card in. She returned with it and again gave it to my date, who was pretty upset by then and didn't want me to leave a tip. We ended up leaving one anyway. I liked the food and would return, but only with a different server.

I have not given up on this place, and for good reason. Their food is delicious. The last 2 times I returned were better than the first, and last night erased my bad first impression. The service and food were on point, and we closed the place. Definitely will return and have added more pics of our night.

Now, it's part of my restaurant rotation. The last few times I've been there, aside from the good food and service, our server has given us a complimentary cheesecake dessert to...

So I wasn't going to write this because I don't want to be That Guy, but it's a day later and now I'm ready to. So I ordered directly from the website. Delivery estimate 60 minutes. Fine, it was a Friday night. I like their food and they're usually on it. HOWEVER, they collectively dropped the ball and now have totally and completely lost a customer—and I'm posting my experience. After 75 minutes, I called. Whoever answered was seemingly clueless about the ordering system and ultimately told me I'd have my food in 15 minutes. Twenty-four minutes later I was just about to call when the driver calls: 1 minute. Two minutes later, I have my food. Gave a much smaller cash tip because hey, almost 10 minutes late. The driver called me back. I told them whoever was on the phone who lied to me took cash out of their pocket, but their calling me back to complain lost them a customer. And what earned this review was the "free :)" pad Thai they sent me had meat when I had ordered tofu. I'm a vegetarian and didn't realize until after a few bites. Awesome way to smooth things over. I might have eventually given them another shot,...