Domino's Pizza — Restaurant in West Chicago

I used to order online from this dominos in west Chicago all the time. Then one day when I ordered I placed the order for delivery ahead of time, to be delivered about 3 hours later. My credit card was charged and I received a confirmation email along with the dominos tracker. Well when they were 20-30 min late I was annoyed.. At 45 mins I was pissed because I had a hungry family waiting on dinner. So I called them and whoever answered the phone said sorry we aren't delivering today. On a Saturday??? I asked them why no one called me 4 hours ago when I originally placed the order online. He just kept laughing and saying that all he could say was that they were not delivering that day. When I asked him what was so funny, that I wasn't amused that I have a hungry family at home, he just laughed again. No apology. No attempt to fix it. Did not ask if he could make the order if I could pick it up instead, or offer a discount for the next time as an apology. Nothing. Just kept giggling like I was stupid. I will NEVER order pizza from...

It was so busy!! Yet I was waited on immediately! Each person was busy either with a customer or preparing orders. I was extremely impressed with a young man who was busy doing everything! He had taken my order and then immediately started preparing. As the food was coming out of oven... he switched gears and started pulling out pizzas and cutting and boxing. He was nonstop!! Was smiling and chatting with other team members and making sure all was getting taken care of. I had order 3 pizzas and the bread curls and my family absolutely loved every piece!! This is the first time going to this Dominoes and will certainly be back! Oh and I asked for the young mans name and was told it was Jimmy! What a great asset to this establishment. I’ve been in business and retail and certainly know a great employee when I see one! Great job to all 4 team members that...

The worst delivery experience I've ever had. Placed an order at 7:55 and was told it would be 23-33 minutes. Waited til 9:05 and decided to give a call to see what happened. I'll leave out all the boring details but the person on the phone was very rude. He explained that he had lost a driver and was stuck with one. OK, I'm a reasonable person and things happen. No problem, when will the pizza be here? Is it still hot, or is it an hour or more old? He answers with "Uh, I don't know, I guess I'll have to check. I may have to remake it, because who cares about wasting food, right?" I was very confused, did this suddenly become my fault? I completely understand things happen, but to treat your customers like that is exactly how you get people to get frustrated and not want to...