Chick-fil-A — Restaurant in West Covina

was on a fried chicken challenge since my sister hadn't tried any of the big name franchises. this was our last stop and the chicken didn't disappoint. everywhere we went, we tried to make a fair comparison by ordering the same things, a chicken sandwich and 4-piece chicken tenders, spicy when available, and ordered as a combo meal with fountain drink and fries.

although the portions seem a bit small compared to competitors, the chicken was moist, tender and flavorful and the crispy fried batter was not too thick, dry or overpowering. the bun on the sandwich was a bit chewy and flat but the chicken in it was very crispy and the spiciness was not masked by the bread. the chicken tenders had enough flavor to eat on its own without relying heavily on dippng sauce. surprisingly, we loved the waffle fries, which seem to get better the more we ate. it's obvious that the whole potato was thrown into the machine from cutting to frying so it preserved the viewings of the skin and softness of the potato while some parts are crispy. only downside is the drinks that comes as part of the meal are too small and they don't have the drink machines in the communal area for refills. oh, and the sauces aren't that great. buffalo sauce, too watery and heavy on the vinegar; chic fil-a sauce was a tad too salty; their new sweet and spicy honey Sriracha was a bit heavy on the sweet. good thing their chicken was good.

as for the location, it seems to have been built as mainly serving drive thru since there's constantly a long line of cars that they have shaded area while people wait in their cars. because of this, the parking is rather strange like an afterthought as it revolves around this drive through rather than being completely separate from it, so people parking to fine in must watch out for cars coming out of the drive thru lane. there is only one entry/exit way from the street despite it being on a corner where the cars leaving must also fight for right of way with those entering to park or going for...

If I take the time out of my day to post a review it’s either I had the best experience ever or worst experience ever. In this case by far!!!! The most horrible horrendous worst customer service at this West Covina location!!!! Not the first time not the second but third time did it!!! Not to mention you can never!!!! Get ahold of a live person or corporate manager at this location they never call you or acknowledge the complaints! They need a brand new set of employees with proper training!!! Especially on customer service and getting your order’s correct! I was livid! Today when I drove all the way!!! Home to find out practically my whole order was missing!!! My mistake for trusting the what seemed to be manager at the drive through. I took my time to drive all the way back and the manager girl at the front counter didn’t seemed bothered whatsoever or concerned that her employees are not only getting orders incorrectly but charging customers after what was their mistake. Please save your money and time do not I repeat do not go here! I have a million other complaints but I’ll hold off till I get a call from corporate. Or a live management team member who can take...

This was not my usual experience at Chick fil a. My wife and I decided to try ordering from the table via the app for the first time. It's fairly easy and straight forward. The problem was that when they brought the food to the table the order was not complete. An Orange juice and 2 condiments that were definitely on the order were not there. It was quickly corrected. I can see why during a busy time like lunch or dinner, but we're there at 9:30am during the week. There was 5 other patrons inside and one car at the drive through. This seems way to careless for a Chick fil a. I have traveled all across the US and have had maybe 2 orders out of dozens be incorrect. They have always been at peak times. This was just carelessness. Also who decided a deformed biscuit was a great idea. On my first bite it started falling apart where they combined two dough pieces to make this mess. I felt like I was looking at a Kardashian bent over. Please just serve what is ordered and stop playing...