PrimoHoagies — Restaurant in West Goshen Township

I Placed my order online yesterday and selected curbside pickup because of the COVID-19 surge that is currently taking place. The website gave the instructions to call the store when your outside and my order would be brought out to my car, nothing new, our country has been doing this for the last 9 months. But apparently this PrimoHoagies location doesn’t practice curbside pickup because when my wife drove to the PrimoHoagies location here in West Chester, PA and called the store nobody answered the phone. My wife tried over and over and nobody answered so my handicapped wife had to climb the steps and go into the store to get our order. She said it was busy and when the phone rang the employees pressed a button on the phone to make the ringing stop. This explained why my wife’s calls were never answered. Since my wife was calling the same number that customers call to place an order and the calls were not being answered it would appear that many customers orders were not taken. So they were not taking new orders and curbside pickup was out of the question. So much for compliance with COVID-19 protocol not to mention all the orders they lost. Not exactly a professional business. If owners only knew how their...

I wish I could rate this location even higher I love primo hoagies and tend to eat them more then my doctor would like haha I typically frequent the one out in old city on my home from work beford picking my little one up from daycare but i didnt feel with dealing with trying to park when I was already running late I remembered about the one in west chester decided it was only a short detour to my house so after placing the order with the sweetest girl who patiently waited for my 4 your old to stop screaming to hear me she told me about 15 mins I told her I was still at least an hour away and she told me not to worry she will start it in 45 mins so it was fresh I remember thinking how sweet that was obviously these made it a good experience but when I arrived my little girl finally tired herself out and fell asleep dreading waking her up I called to see if the could run it out the guy told me sure he would be more then happy to and even informed me they have a pick up window located to the right side of the building i could drive right up these made it great hahaha I thi k this may be my knew routine and the only primos I have ever seen with a drive through...

I ordered an assorted Italian tray and also had a picture for 10% off anytray off the menu page on the website. Came to pick up and showed the coupon at the register. The cashier appeared as the store manager as well refused to honor the deal and said it had to be a physical coupon and pointed at the menu stand sitting on the counter and said like the one in there. I was so disappointed that he is the manager and he didn’t even have the courtesy to obtain the coupon right in front off him to honor me the deal after I had mentioned it. I grabbed the coupon and showed it to him and he still said no. So what’s the point to have the coupon deals and you don’t even honor it? I was very very very disappointed with this visit and I told him that I would never come back to this store ever again after he had an attitude with me. Very poor customer service. Too bad I do like your hoagies even though they are more expensive than other places. Looks like I have to go...