Piatto Pizza Inc — Restaurant in West Goshen Township

Wasnt expecting much, hoping for a pleasant surprise.... and that wasnt so. We got a pan pizza and bowl of spaghetti, the pizza was two crusts mashed together that seperated and created and uncooked doughy pocket. Im still so confused about that. I've never laughed so hard but, we threw 75% away as it was inedible. Spaghetti took 25 minutes- to boil noodles. LOL Overcharged and then told could not print a receipt. Should have cancelled order right then and there. Sat down to dated and dirty dining area including a dead bug on the windowsill, so we moved to another table and prayed for the best. The tray the pizza was served on was in dire need of a good soak/replacement. Im all about supporting local/family/private business but they should be ashamed of themselves for the service and condition...

Stopped here for the first time on my lunch break. I try my hardest not to leave a negative review but I was extremely offended by the man who provided service to me. The service I received was beyond poor. I went to pay for my order and my card did not have tap capability. He rudly explained that they only use tap, (fine) I used a different card to pay but I simply went on to explain that everyone doesn't have tap capability and it would be nice for those customers to have that option. His response was "I don't care about those customers." I'm a local guide with plenty of followers on various media outlets. I'll be sure to share my experience. Customer service goes a long way. One quote I'll never forget is," you may not remember what they did but you'll always remember how they...

How does a restaurant/business not have a website in 2022? When looking online they have a menu on allmenus.com with outdated prices. Items are literally twice as much Example: Onion rings 2.75 vs. 6.00. BBQ chicken pizza $11 vs $20. So after you place your order you only find out the prices when you go in and pick up your food. My receipt was hand written on ANOTHER BUSINESS' NOTEPAD! The place looked dirty and so did their pans. I have no clue how they are still in business- especially after the pandemic. When I brought the price difference up, they didn't apologize at all they said they didn't want to pay to fix what was online. Their food was meh. Even if I didn't feel mislead, I wouldn't return. So many other good pizza places in West Chester. Don't...