New West Chester Diner — Restaurant in West Goshen Township

I go here occasionally, they seat and serve you pretty quickly. Food has been consistently decent. Wait staff is usually good except when I was there this weekend. My husband and I meet t3 other family members who were already seated, waitress comes with their coffees and water and proceeded to walk away. I said can we have some coffee also and she responded she just got there which is strange. After ordering, 3 of the orders came out from another waitress and she asked what the other two people ordered and had to go retreive it from the kitchen. Our not waitress came back with the additional food, we asked for more coffee. She explained there was a medical incident and our actual waitress would bring it. Our waitress came later asked if we got our food we said yes and could we have coffee. She said their was an emergency. We had seen the ambulance leave and she was asking us what we needed so we were unsure why the mentioning of the emergency because she was there now asking us. Then she brings coffee one person asked for their decaf. She responded, “sir there was an emergency” at this point why is she still saying this. I explain that he’s elderly can’t hear well if she could just get the decaf. She huffs away comes backs with a pot refuses to extend her hand to get the cut across the table so I take it from the elderly gentleman and place it on the edge of the table. She pours I say thank you she stares at me, I say thank you again she walks away. I then say that’s mature of you. She goes to the table very close behind us. She says very loudly and condensing says y well thank you for at least being patient. Why do these poor people need to be involved now?? What does this have to do with her attitude problem. I got up to go complain she ran after me hollering I’m going to get my manager for you. I said nothing except no thank you please leave me alone. I grabbed the hostess and had to walk with her to other side of the room because the waitress was hollering in the next dining room now. I explained that we were being very patient and respectful of the emergency and the waitress kept checking on us but had keep telling us instead of just getting our coffees. She said the waitress wasn’t even supposed to be involved in the emergency and she had been fired before for her mouth. She apologized and assured me it would be handled. I appreciated that but that waitress was nuts harassing an old person for asking for his coffee three times. We also listened to her tell the next five tables there was an emergency long after the ambulance had left ...

We called ahead from the local ice rink, as we didn't want to overwhelm a diner on a Sunday morning and have to wait an hour. We were told to come right over. When we arrived, we were escorted to a sort of private area in the back (there were over 25 of us). The waitress informed us that we couldn't split the checks, all 25 of us, seated at three tables would have to be on one check. She also informed two parents who came in and sat at one of the tables, that they couldn't sit at that table they had to sit at the one the other adults were at. She seemed very annoyed that we were such a large group. We asked her about the check situation. She said we absolutely could not split the checks. (We're an ice hockey team. We always split the checks, and order under the player's jersey number. ALWAYS. Every restaurant we've eaten at as a team. It's not complicated. And it's a diner UP THE STREET FROM AN ICE RINK.) Anyway. She becomes more irritated, and then rudely tells us we're not splitting the check, her boss won't let her. While we had been considering how to pay for it as one check, her demeanor and attitude was just plain rude, and ultimately, we gathered the boys and left. All of us. On our way to the parking lot, some of the staff were saying they'd never been told they can't split the checks. One waitress told us in the parking lot that she was sorry for the inconvenience, and that if we'd come back in, she and the rest of the staff would serve us, and that splitting the checks wasn't a problem. But the damage was done. We went to a diner 6 minutes up the...

COME ON…

How hard is it to make an omelette???

Walked in, Julie was our server and was super pleasant & very friendly

OJ & a decaf with ice

My partner had a Mexican omelette & home fries well done with onions

I wanted a spinach & onion omelette & in diners i always ask if the spinach is frozen (& if the mushrooms are canned) i was informed that the spinach is frozen… so i ordered the meat lovers special omelette, a side of scrapple & home fries well done with onions & a side of hollandaise

Food came out in about 20 mins, home fries weren’t home fries (they are hashbrowns even though states home fries on the menu)

My partner’s omelette was “the top 3 worst items she’s ordered in a restaurant”

My omelette was overcooked & dried out, an omelette should be fluffy & moist, it’s as if they added a drying agent to the eggs, or some sort of additive to bulk up the eggs. My Hollandaise was broken (meaning the fat had separated from the solid, this can be expected from a homemade Hollandaise that was held incorrectly, but this was a packaged Hollandaise that had separated as if it was microwaved)

Best part of the meal was Julie & the scrapple… a thick cut as opposed to the 2 thin cuts you get elsewhere

OWNERS Limit your menu, GET A BETTER QUALITY OF FOOD, this is a horrible example of a diner quality food.

My expectations are already lowered when entering a diner, but this was a subpar meal with zero attempt for technique or a...