Burgerville — Restaurant in West Linn

It's been 2 months since I was last at this Burgerville and the same problem exists. Burgerville has about 6 quarter pound burgers. Wanting a plain burger I simply asked for a quarter pound burger plain and dry; no cheese. "Well, we have several quarter pound hamburgers. Which did you want?" Needless to say I repeated my request. Her stunned reaction sounded as of I had insulted her favorite aunt, but I repeated my request. "Did you want cheese on that?" Obviously, I stuttered, so I confirmed NO CHEESE! I then ordered a second quarter pound burger with lettuce and dressing only, again, no cheese! She then confirmed the order - at least it sounded as of it were confirmed.

Having learned to check the order, I found both burgers with cheese. I looked at the receipt. One burger was entered correctly; it looks as if the price was reduced by $0.30 for the lack of cheese. Not so on the other burger; it listed no tomato and no pickles. Nothing about no cheese or discount for saving the cheese that was not desired. While they replaced both burgers; the one was plain, the other had sagging lettuce and catsup, when spread was requested.

I guess I could say one gets what one pays for, but I didn't get what I asked for or what I paid for. I realize the work force in today's world is challenging, but I am at a loss as to the fascination Burgerville has with cheese.

I am constrained to only add to my previous review. I am unable to offer an additional star ranking and I guess that is fair so that one doesn't repetitively "dime" a business. However, this is regarding a different encounter- a second chance- and they faired miserably.

This was two months earlier: I am baffled at the obsession that everything must have cheese on it. I ordered two 1/4 pound hamburgers - I emphasize hamburgers. I explained I wanted one plain, meat and bun only; no cheese! The second was with lettuce, spread, pickle, and whatever; again no cheese. I also ordered a chicken and chips which saved the meal. When I paid, the cashier seemed to confirm the order was for 2 hamburgers, one specifically plain. My instinct was to check the order before leaving the window but I was tired from Friday traffic and hungry, so I just headed home. Oh what a surprise, both were imbedded with cheese. I could have returned but going back, explaining the staff's zeal to make everything with cheese, and going home to eat would have left me in a fouler mood than right now. I simply do not like cheese, nor anything else on my hamburger. It's bad enough to get the disbelieving looks that I would actually like to eat a plain hamburger but when the staff tries to second guess what I want and smother it with cheese, I get a little irate. Rather than make a scene, I can vent on your website that has been graciously offered. I do not appreciate wasting money on food I cannot (or will not) eat, anymore than I enjoy wasting time and gas to return to have someone get the order right the second or third time. Burgerville is not unique to this problem but I would love an explanation as to how one may place an order and have it filled correctly. My line for decades has been, "I want a hamburger plain and dry, nothing on it; just the meat and the bun." The usual response beyond the perplexed look is, "Do you want cheese on it?". Restraining the urge to inquiry about hearing loss, I confirm, "No cheese. Plain and dry, just the meat and the bun; no cheese." Alas, the staff who obviously are subsidized by the dairy industry, melts cheese into every book and cranny. Given the wages that must be paid, l would think employee training work include customer satisfaction - like giving the customer what they ordered or explaining why the request cannot be fulfilled. Your staff let you down, and flogging is no longer a permitted option. That said, how can I get what I ordered prepared and...

Updated Review: It's been long enough since my first review that Google suggested I update my review. That being said, I still agree with my previous statement with a few changes. Shakes can be spendy, but they're good shakes and they're not as expensive as the ice cream places make them. I ordered online today for pickup at noon, arrived at 11:58, and it wasn't until I had mentioned I was there for pickup (at 12:04ish) that they started making my order. To be fair, I should have mentioned it when I first arrived, so no shade towards the employees. It was still made fast and taking a couple minutes more than the time I put didn't hurt anyone. Food is still great, shakes are still great (though I'm not particularly fond of Bliss shakes as it overpowers the main flavor) and I love to go there.

Old Review: I absolutely love this Burgerville. I go quite often and they're always nice. I've never had a bad experience there. Not just the people, but the food is good too! 100% my favorite fast food place because they have good quality food at a good price, and they're good at all sorts of food! They're a great option if you want to get a burger and fries, but they're also good if you just want to stop for shakes without paying $10 at an ice cream place. I personally get their shakes at least once or twice a...

Breakfast game = changed. Burgerville breakfast has quickly become a part of my mornings—and it is so worth it. I’m totally hooked on the bacon and egg biscuit sandwich—seriously, the biscuit is perfect: buttery, soft, just the right amount of flake. Ordering ahead makes it effortless, and I love being able to swing by, grab my breakfast, and get on with my day like a breakfast champion.

One morning, I even got all my coworkers on board. We each customized our orders (easy-peasy) and set the same pickup time. I grabbed the bag full of happiness the next morning, and we all started the day full and smiling.

Bonus love for the West Linn staff: they're consistently friendly, and if I have my dog with me in the Drive-Thru, they offer him a pup cup with a little treat on top—it's the kind of thoughtful gesture that makes my day.

TL;DR: Delicious food, kind people, smooth process. 10/10 would...