Marcuzzo’s Pizza & Sweet Shack — Restaurant in West Manchester Township

Upon our very first visit to Marco’s, we were thrilled with our order; we had the cheesesteak pizza and French fries. All was great, so much that we came back shortly following this visit. The second visit was not as good as the first, however, we decided to try again. We did again order the cheesesteak pizza and French fries, but this time we added the garlic knots, which were very tasty. We returned two or three more times and with each visit, the quality of the cheesesteak pizza seemed to decline. Our last dine-in experience was the last for that pizza, however the cheesy garlic bread was really good.

My coworker and I decided to order pizza at work and have it delivered just a few days ago and that was the worst experience to date I have had with Marco’s. My coworker always spoke highly of their pizza and Stromboli, so we gave it a whirl. The delivery driver absolutely creeped me out and I made sure to let the “manager” know this. We were very busy at work and unable to dive right into our pizza, so it sat for roughly 5-10 minutes before we could eat. The box was taped shut, so neither one of us opened it to see the quality (or lack thereof) we had received. Clearly, this pizza was mishandled in transit because one side of the crust was folded over and smashed into the cheese and the other side had a run-off of cheese and grease all over the inside of the box. Neither one of us were pleased with what we received and said we would never order from there again. My coworker expressed to me that he had referred many people to Marco’s over the course of his employment with our company, as he lives in another county and does not regularly patronize this business. He said he would never recommend them to anyone again.

I called (after we ate the mangled side) and let them know how displeased we were and asked what they would do to remedy the situation; the young boy on the phone said, “It’s not that I don’t trust you, but could you take a picture and send it to this number, so we can see to what you are referring?” To which I replied that we had already eaten half of the pizza because we were so hungry and as we ate discussed how displeasing and unsatisfactory it was. He informed me he would get back to me to let me know what [they] would do moving forward. He did not reach back out to me. By this point, my level of agitation had risen and I called them again to discuss their decision. I was told someone would deliver another pizza and told them I got off in 13 minutes, so that wouldn’t suffice. They offered a credit instead and my coworker looked at each other like “Meh” and agreed to their offer. I had two days to stew on this as the charge sat in “pending status”, so I {again} called to speak with a manager to explain the situation; the girl with whom I spoke was the same girl from the day we ordered and while she was “nice”, there was a lack in her authority as a manager because she had to confer with the owner. I requested a full refund be issued as I was so disappointed and had no desire to have anything from there ever again. I clearly heard him in the background that he would in fact NOT be issuing a refund and was very unprofessional about it. His stance was that he already tried to send another pizza or do a credit and he was rectifying it by doing so.

I decided to call my financial institution to dispute the charges as I was charged for something that was “defective” and “dissatisfied”. I was informed that if the vendor did not agree to the dispute, I would then be charged 30 dollars.

The pizza wasn’t worth 5 dollars, let alone the 22.03 I was charged, and certainly not a possible additional 30 dollars, so here I am leaving my first non-five-star review.

I even told the girl on the phone that their pizza wasn’t worth the charge and I could go to Caesar’s Pizza and Wings on Roosevelt Ave and get two large cheese pizzas for 20 dollars.

I will never again patronize this business or any of their...

Walked in the front door, and had no idea where to go or what to do. Saw a 'pay here' sign and figure that was the end of a self order line. They had 2 lunch specials, one for slices of pizza and the other for gourmet slices. They had a large selection of about 12 to 15 different types in a display case, but I had no idea what was gourmet and what was 'regular'. Not quite sure what I received and paid for since my receipt only showed the total that went on my cc. The pizza tasted ok, although the crust around the outside was rather tough and not worth eating. They have the Coke self pour machines, which provide a wide variety of flavors (although I still find their user interface a bit confusing to use). The final price we paid seemed reasonable so we'll probably return. Hopefully they'll make some process changes to help remove some of the confusion for customers.

Adding the following after receiving the reply from the owner: While I may have indicated the wrong text on the sign above the checkout, I’ll still go back to the original issue in that the process for new customers, I believe, needs to be improved. After writing my review I mentioned to a friend that I ate here. He asked how it was, and then proceeded to tell me of the same concerns that I brought up. In his reply to me, the owner seems to want to point out all of the signs that I missed as if the problem was due to me. That made me curious to read other reviews people had provided and quickly noticed that the owner seems to have a tendency to reply back to any replies that he felt were sub-par with language that essentially blamed the reviewer for any issues during their visit. My suggestion to the owner... don’t try to blame the customer for concerns they voice. Instead, listen and try to learn to see what can be done better. In my case the owner said there were all kinds of lighted signs that I missed (as well as my co-worker). Perhaps he may want to walk into the restaurant with someone who’s never been there and ask them what they see. If there is too much to take in at one time and you have no idea what to do, it’s easy to be overwhelmed with what to look at and miss things that may be obvious to the owner or an employee, but not necessarily to newcomers. Regarding an itemized receipt... I don’t recall any restaurants that I’ve been to where I didn’t get an itemized receipt. Should I really have to ask for one...

Please follow us on Facebook and Instagram at SNDTRAVELS 8.10.24 dinner Stopped on a whim as we were on our way to Chili's, and as we drove by, we decided it looked interesting, and we stopped 30 minutes before they closed. It was a bad day of travel, and we were exhausted This place is by the slice or personal order. I am not usually a fan of getting pre-made pizza (see pics) and almost left, but it smelled really good, and we were too tired to go somewhere else.

Sooo glad we stayed 😀

First off, 30 minutes before most places close, they are in a hurry to pack up, but the ladies behind the counter were courteous and helpful. Then, the owner came over and offered his assistance.

The selection was limited but with very good options. They will make whatever you want. The pictures of the cases of pizza were as we were leaving, showing that even though it was minutes away from closing, they had just refreshed the selection, and they were all full.

We had meatlovers, chicken bacon ranch, a chicken with sweet peppers, red onions, and a white sauce, then he threw in a caprese for extra to try. Large (basically 1/4 pizza) sized pieces on a crust that, even though it had been setting, was still crunchy after they reheated it in the brick oven. The ingredients are plentiful and very good. The atmosphere is nice for a small place and it helped us relax. The pizza was awesome. The price was awesome. $9 will get you 2 huge slices and a drink. Cheaper than McDonald's and a world of goodness better. I would like to say thanks to Vito and his staff for helping put a smile on our faces after a difficult day. If you live in this area, you gotta try it. Highly recommended two...