Five Below — Local services in West Manchester Township

5 Below was a recent discovery for my family. I had gone in there just to see what they had for party supplies as I was planning a my daughter's 1st birthday! I purchased the merchandise at the York Town Center where the customer service is terrible. Absolutely terrible... (I'm a retail manager for a higher end brand so when it comes down to customer service... I am extremely particular whe. Our myself as a customer) my first mistake was shipping there twice... it was staying within my budget which is why I contiued my planning through them. 2nd mistake, I should have looked at the receipt for the return policy... but I didn't ended up with a ton of extra flatware. I dropped by the Delco plaza store to make a return because why... would I want bright colored mixmatched birthday flatware just hanging out?? I dont... when I stepped foot into the store I immediately notices a young gentleman stocking... so I walked over to the cash wrap to proceed with my intent of returning... I waiting a few minutes (nothing...noone) I nicely leaned over and said "excuse me" that same young man walked over asked if it was a return pushed a button that rang over the intercom.. walked away saying for returns I need my manager. (Ok cool, right) nope I waited for 5 minutes before seen... the manager took no more than 30 seconds to see my receipt to blurt put "this is past our 14 day return policy"... I looked confused because silly me forgot to look as it is retail return 101 to glance at the policy before I make a return. She explained that I could swap our for equal or lesser value... also explained that if I did do the return merchandise certificate that for every so many days that certificate would it's value.... she's wasn't rude but she wasn't nicer either....if that makes sense. So once that was soaked into my brain I had asked "okay well would I be able to get the total of what is being return so I can find something?"... her response is what caused me to post a review because I've seen and heard enough from both locations that it's worth stating they have terrible service... she looked up at me after I asked her the question to state disgusted as if I the customer was an inconvenience " well I would have to do all that manually, totalling everything up and that takes awhile"... so I took back my receipt looked at her and said "well I guess as your customer I will drive home and do your job myself"... she said nothing but sorry. I will respect you policy 100% but I refuse to be told that what I am asking is an inconvenience to you... as I am respectfully following your policy... never again will I shop at either location. As much as its a great deal.... I will pay more for better service. If she were my manager (I oversee 3...I would have written her up if I caught wind of how she treated my clients) I paying $5 or below makes it okay for cutomers to be treated like an inconvenience.... you get what you pay for right?...

Love this place, always have unique quirky things. GREAT PLACE FOR GAMES. Also, of you are a novice painter or into journals, their art sections has everything. Acrylic paint can be found for $5 for a tray of 50 colors. Sketch books, utensils, etc. Wonderful exploration games for children. Any and every kind of accessories for your CELL PHONE, LAPTOP, KEYBOARD, HEADPHONES, BUDS, LIGHTING INCLUDING DISCO LIGHTING AS WELL AS SECURITY. Household items like makeup, mops, work out, nostalgic T-shirts and a great place for...

I really love the new layout. The self checkout was a surprise and am very attentive associate came over and explained how to checkout. I specifically came look for a tripod for my phone for the medical tel-appointment. I disconnected my appointment multiple times by holding my phone today. The one associate came over and explained how they work. She was so informative and pleasant. Great Store here in on Concord Rd York Pennsylvania. I highly recommend this store. Kudos to the 2 Associates that...