The Kitchens — Restaurant in West Memphis

It can be really disappointing when customer service falls short, especially when you’ve had positive experiences in the past.

I’ve been a regular customer at Southland Casino buffet, the Kitchen, and generally enjoy the atmosphere and services provided. However, I’d like to bring an ongoing issue to your attention regarding the customer service experience I’ve had during recent visits, specifically involving Stephanie, one of the supervisors at the Kitchen.

On several occasions, I’ve witnessed and on today I personally experienced an interaction that left me feeling frustrated and uncomfortable. Stephanie appears to engage in huddling with other staff members in a way that seems to prioritize personal conversations over customer service issues, rather than engaging with the customer. In addition, there have been instances where she has involved security. Today, despite there being no reason for it, she called security and this led to an awkward and unnecessary interactions with security staff, who themselves apologized.

While I understand that managing a busy kitchen and ensuring smooth operations can be challenging, the behavior I’ve observed significantly detracts from the overall experience. It feels as though Stephanie’s approach to customer service is inconsistent, and this has affected my enjoyment of visiting.

I share this feedback in the hope that you’ll look into the matter, as I believe improvements in this area could make a positive impact on customer satisfaction and the overall dining experience.

Thank you for your time, and I hope to enjoy future visits without being interrupted...

I will say ive ONLY come for LUNCH. I’m not sure on their dinner selection or menu items. But for lunch me and my husband have come around 4-5x when they’re first opening. We get some money off because we gamble there as well and only spend a total of 16$ or so for both of us to have lunch. First i need to talk about the CORNBREAD. As a southern girl at heart I LOVE some cornbread and man it’s perfection. My husbands a northern boy and he’s obsessed too :) the chicken was seasoned great but if they have some that’s almost carved up they will give you some shitty pieces to get rid of it which while i understand kinda sucks. But I’ve never asked them to change it up and get me a different one and they could likely accommodate so i wont harp on it. Everything that we get is always well seasoned and cooked well, plus very tasty! As a salt lover I don’t even need to re-salt at the table with I appreciate. The desert is a big star of the show tho. All the different cakes are amazing and the little baby macaroons are perfect and soft! A lot of different flavor options. They also offer a free drink (alcoholic) we don’t drink there that early in the morning so I don’t have anything to report there. But it’s a nice perk regardless. Very pleased and we come up there just for the lunch a lot of the times with the extra perk being gambling when im sure its often the other way around. Keep up...

Just had the worst experience at Southland Casino in The Kitchen's Restaurant

A floor supervisor named Stacy boldly walked to our table and flat out accused one of the men sitting at the table of being a thief.

She stated surveillance caught him not paying then when he told her he paid and produced a receipt out of his pocket.She took the receipt ... At the point she grabbed The receipt she was asked if surveillance was going to come and offer an apology but she walked away muffling some smart remark.

In a business whose demographic is heavily African American and Male and allows supervisors to model rude behavior and poor customer service and grounds for legal action....they should re-think who is allowed to be a supervisor.

In a lead role as a supervisor if you make a false defamatory public accusation bringing harm to patrons of the establishment the very least you want to do is immediately apologize

Noone yelled or was rude The waitresses had seen the receipts on the table..Served his drink as well as those around him but her approach was unprofessional

As i umderstand it / my complaint was not the 1st about this person

I expect to hear...