Northfield Bagels & Deli — Restaurant in West Orange

I’ve never been so disappointed visiting a bagel shop. I have to say this is the worst bagel shop I’ve ever been to in my entire life… I also have not visited one in a while considering I have been making my own bomb breakfasts, but I was starving and needed something in that moment so I decided I’d just give it a try. The owner was very sweet, she was able to accommodate me for a new sandwich. I first ordered a wrap with bacon egg and cheese, they barely put any bacon on my wrap and it was also burnt bacon snd barely put any egg. I paid $8 for a wrap I could have made WAY BETTER at home. They cost so much but give very small portions. I had to go all the way back for them to remake my sandwich, I asked for a bagel instead (NOT TOASTED) and guess what I got… I BURNT bagel with AGAIN BARELY ANYTHING ON IT. Second time around I specifically told her not burnt, she proceeds to tell me it wasn’t burnt (when in fact it was) so then I tell her not crispy. Guess what, the bacon came back crisper then the first sandwich, the bagel was burnt….. I am not one to write reviews but this one needed it. 2 horrible experiences with this place, they didn’t get both sandwiches right… I think the owner needs new people in...

I had an extremely disappointing experience here. First, my partner asked for a latte, and instead of assisting, the staff rudely pointed to the coffee machine and milk station, even though the latte machine was behind them. This came across as dismissive and unprofessional.

Then, I ordered scrambled eggs with cheese, no egg whites, and sausage. Despite my clear instructions, they repeatedly gave me folded eggs with egg whites included. Scrambled eggs are not folded, and if they couldn’t accommodate my request, they should have communicated that instead of serving the wrong order multiple times.

On top of that, my service dog was not allowed inside. Instead, they made me stand in a specific spot with him, despite the cold weather outside. This lack of understanding and accommodation for a service animal was shocking and unacceptable.

I ended up going to another place where my instructions were followed, the staff was kind, and my service dog was welcomed. This business needs serious improvement in both customer service and respecting basic...

So I go there yesterday with no mask on. I saw the "NO MASK NO SERVICE" sign, but I ignored it. when I placed my order with the young lady she didn't say anything about a mask. I waited in the store MASKLESS for my food (about 5 mins) I wanted to save time so I insisted to the young lady that I pay before my food was ready, so I could grab and go afterwards. 10 seconds after giving NORTHFIELD BAGEL my money the manager whom was probably watching me the entire time I was in his store emerges and says "You need a mask!" "You need a mask!" I told him I don't have 1. Then he walked over to the young lady and screamed at her. SMH. Uncalled for. He watched me from that backroom (behind the register to the right) until I handed over my money to enforce his "mask policy" and disrespected his employee in front of me. just sick! and the bagel had waaay too much cream cheese! that was after I asked for a "small amount of cream cheese. safe to say I WILL NEVER GO THERE...