KFC — Restaurant in West Sacramento

I realize businesses change and are often under new management. I have worked in food service for many years and understand days where you run out of food, sell-out days and how specials can wipe you out of product, before closing time. I entered your store at approximately 9:48pm, 5/2/18, Wednesday. A young woman had a tray of chicken in her hands and was singing, and seemed to be in good spirits, and she was working with another guy and they appeared to be consolidating food and cleaning up. They were both were smilng and cleaning up what they could to prepare for closing, which is what I presumed. Another guy walked out of an office and looked through the ovens and saw me waiting for someone to help me and walked up to the counter. I said that I wanted to use coupons for "4 chili dogs and 2 onion rings", and inquired about a quart of root beer, which probably is the wrong volume, as I think its a 1/2 gallon, but they didn't have that either. "I was told by this service worker in glasses and a red shirt, by the name of Deandre, although it could have been spelled differently, who said very kindly, "I am sorry sir I would like to serve you those items, but we have already broken down the A.W. side. I don't have anything as with the coupons today, and Tuesday's specials, we are wiped out." I said, "really at this time? Well I guess that happens. It makes sense". I told him I was going to make a phone call, as our dinner plans were changing because they closed the A.W side. I made a phone call to see what my family wanted at home, to see if we wanted to order chicken or whatever they had left. Deandre(?) walked away from the counter while I had made my call, but when I hung up my cell phone, he was no where to be found. In fact everyone was out of sight, and a woman with a hat on, ear piece/microphone, carrying a cash drawer looked at me and started to walk towards the right of the service counter towards a wall. Before she walked out of view i asked her where Deandre was. She said, "Who?" I repeated Deandre. She questioned me "Who is Deandre?" I said, well the man that just helped me, it looked like that was the name on his name tag." She said, "Oh, ok." Next she asked me, "Well who are you?" I said, "The customer!" she said, "what do you want?" I said, to "finish talking to him and possibly make an order." She said, "you can't talk to him, he is busy." She said, "you will have to talk to me. What do you want." I walked away and said, "Nothing from you." and left. Unfortunately if she was the manager, unless something serious or tragic had just happened and she was dealing with bad news or something, her attitude towards me, a possible paying customer, was poor and she seemed uninterested in me as a patron. I have been coming to KFC at this address since 2005 and live in West Sacramento. I was very disappointed in this person's lack of interest or care for me, just before 10pm. I may come back to your store, but not any time soon. To be quite honest, the saving grace of why I would come back is because of all three of the service workers that I could see in red shirts, which makes me believe that the woman that had really no concern for me, was most likely the manager on duty. A tall gentleman whose name tag I couldn't see, working along side of the young lady that was singing, cheerfully and had her back toward me seemed happy as they worked. Deandre(?)was epitome of (how you give unfavorable news about being out of stock of food while engaging a customer and being personable.) Great service employees and personalities. Deandre and his coworkers wearing red shirts all get an A+. I suggest hiring a manager that is interested in customer service, and has been trained in interpersonal communication, perhaps making Deandre the manager could be a step in a corrective direction. But again, perhaps she just had learned some bad news and was having an off day. I have certainly been there, but you don't take your off-day out on the customer. EVER. I want to come back and I hope things...

Over cooked chicken, also purchased a big new 1/2 Gallon container filled with mountain dew, and the lid wasn't screwed on correctly and tight so it leaked all onto the passenger seat. What a rip-off and waste of $ for that Manager Special, and since the car was a rental, I had to pay a cleaning fee of $50. I won't ever visit this location again. So final price for the Manager Special ($25.97 + $50) $75.97. Unacceptable!!!!

On 12/27/2020 arrived for a pre-online-pickup order that was to be picked up @ 6:22pm, arrived @ 6:40pm and didn't get my meal for 83 minutes later. We left, took our order home, started to dish up the food, and found no napkins, plastic ware, no packages of butter, and only received 5 honey sauce packs, undercooked chicken, under baked rolls, spoiled Cole slaw, no macaroni & cheese, the gravy leaked all onto the Cole slaw lid and bag, the hot & cold item(s) should not be put in same bag, and the outer bag should not be tied where you can't easily open the bag. Mind you, I ordered the 16 piece meal with plates, plasticware, 12 honeys, 12 honeys, napkins, mashed potatoes w/gravy, Mac & cheese, 2 lrg Cole Slaws for a GT $47.08. Spoke to female Mgr on 12/28, and she was snooty, and after hearing me, she said that she's having a hard time finding people who are willing to work, and she has a difficult time with training, and performance, and offered to replace my order.

KFC: YOU NEED TO STOP WITH EXCUSES, EITHER MAKE IT RIGHT OR CLOSE YOUR BUSINESS. I AM A CUSTOMER NOT A COMPANY "DOORMAT". GETTING TRANSPORTATION TO RETURN TO THE "BAD BUSINESS" LOCATION FOR "MEAL REPLACEMENT" IS COSTING ME, NOT YOU!! SINCE YOUR BUSINESS ATTEMPTED TO PREPARE ROTTEN FOOD, WHY WOULD I EVEN BELIEVE THAT THE REPLACEMENT MEAL, WILL NOT MAKE ME AND OTHERS FEEL SICK?

WHEN I SPOKE TO "MS MANAGER", I WAS OFFERED THE REPLACEMENT MEAL OR "TOO BAD", NOW THAT I HAVE THOUGHT ABOUT IT, I WON'T BE EVER RETURNING TO YOUR LOCATION AGAIN, BUT I DO DEMAND A REIMBURSEMENT FOR THE TERRIBLE FOOD, THE EXTENSIVE AMOUNT OF WAIT TIME, AND THE LACK OF GOOD BUSINESS PRACTICES. ALSO, AS CORPORATE CUSTOMER SERVICE STATED, I EXPECT THAT THE CALL FROM THE OWNER'S UPPER MANAGEMENT, YOUR LOCATION HEAD MANAGEMENT TO...

I am APPALLED at how horrible the service here was. Absolutely the worst drive thru experience I've had. So I went with my girlfriend to A&W, and sat in the drive thru waiting for the car in front of us to order. After pulling up to order, I asked for a second to confirm my order with my GF, and was told no problem, to order when I was ready. After getting her order, I start to give my order. BUT, I was rudely cut short by someone else telling me that I needed to wait a minute to order.

I'm irked at this point, but I let it go and say okay. I wait about 5 minutes, long enough for someone to pull in behind me, waiting to order. You have to understand that once you're in the drive thru, there's no way out until the cars in front of you leave. So, after waiting 5 minutes to order, I ask if I can order yet. I am told no, again. So I'm mad now, because I'm hungry and the poor customer service isn't helping. FINALLY, after another 3-4 minutes pass, I am told I can order.

I ask for 2 bacon cheeseburger combos, just to be told that there's going to be a 20 minute wait... THEY RAN OUT OF BURGERS!!!20 MINUTES TO WAIT BECAUSE THEY RAN OUT OF BURGERS!!!! Why couldn't they tell me this to begin with instead of having me wait like an idiot at the menu board?!?

So at this point, I'm BEYOND PISSED and DONE. Except no, I'm still stuck in the drive thru waiting for the cars in front of me to get their orders...

So, all in all, DO NOT STOP HERE. EXCEPTIONALLY POOR customer service and a...