Carlos's Kitchen — Restaurant in West Valley City

I have my usual spot where I go and eat pupusas, but one day I decided to give Carlos Kitchen a try. I was not happy with the food or the service. When I first walked in (which should have been the first sign to turn back around and leave) there was a man and his wife complaining to the server about the food and it took about 20 mins until she took my order. I ordered 8 pupusas and a plate with huevos rancheros. The server did not seem thrilled to be there I thought she just might be been upset because of the guy and his wife complaining. Anyway long story short we got our food. The pupusas were not good. It tasted like they made them with regular sandwich Kraft cheese in them it was awful my son took one bite and spit it out. My plate of huevos rancheros... The platano, beans, sour cream and cheese was good. The huevos were nasty. And they put this salsa on top which I'm positive was the salsa they sell at the grocery stores for chips. It was jus a bad experience overall. I'll stick to my regular spot & never go back to Carlos...

Pupusa Review:

Hands down the best pupusas in Salt Lake I’ve had. I have tried EVERY single pupuseria in the Salt Lake area over the past 3 years and these guys win. Proportion of filling to masa is on spot. Most places tend to have a chalky masa that makes it hard to swallow while missing out on the inside goods. Other places over stuff the pupusa and upset the balance. These guys have the perfect fillings. We got the loroco con queso, chicharrón con queso, and revuelta. And each one was spot on to being juicy and flavorful. Curtido (cabbage topping) and salsa are spot on in flavor as well. I loved loved loved how the cheese was crispy on the outside which perfectly complimented the soft masa. 10/10 recommend this place for their pupusas! As for customer service, a very sweet lady took my order over the phone and the food was ready for takeout in 25 minutes.

So glad that I found this place and will be back soon! Gracias a los dueños y cocineros por servir tan deliciosa comida....

We called in a order they said 25 mins waited 20 mins before driving down to pick up. I live .05 miles away. Waited 45 more mins for food after arriving In restaurant. People who came in and ordered there after i came in got their food first. Burritos were cold chicken tasted burnt inside the burritos no flavor but burnt. Chicken quesadilla tasted burnt could taste nothing else. Burritos and quesadilla was cold. Pupusas was hot and okay. The slaw and sauce that comes with the pupusas was in sandwich bags. They was out of carne asada so we had to change the order on the fly. They lady would not read back the order over the phone since we had to change the order in the middle. She told me 25 mins with out a price quote and hung up on me. 2 burnt chicken burritos 1 chicken burnt quesadilla 2 orders of chicken pupusas and 1 order of platanos cost 4 people 58 bucks. Over priced for long waits and for food with the only...