Boost Mobile — Local services in West Valley City

Got a text from the promotional number this morning about some network upgrade being needed that said i needed to change out the sim card. I was a little confused on what was up and the legitimacy of it. Even though this number has been sending me updates since ive had the phone. So I called in to ask about it, the guy answering said he didnt know anything about it, so i asked if we could look at the account for some kind of alert or something, and the dude just hung up on me. Kinda ironic for a cell phone store to just hang up on someone like that. Called back, no answer. Hot my dad to call back and told him that was pretty rude. And he was like "so what do you need then?" like i was bothering him. Called a different store and got an answer in like 3 minutes.. Come on...

They don’t know how to do they’re job. Boyfriend went in twice yesterday bc he paid his phone bill and it hasn’t reconnected. The second time we went in one of the managers were there and was trying to see why it wasn’t working and she had seen he was put on a family plan when it was only suppose to be a single line, and the lady that started up his phone when he bought it put him on a family plan and made her own 4 digit code which was 2020 she didn’t put the code he had asked. Now going in for the 3rd time today to see why it’s still not going on. Learn how to do...

The service is spotty and when you call their customer service to unlock a device, make sure you are there v two years or you have lost your money completely. I wasn't told this when i ported out so now i have a over glorified ipod taking space in my drawer because i loved the phone and now can't use it. This company is a joke. Their supervisors are a joke and unless you go into a store all your going to get...