Burger King — Restaurant in West Virginia

Dear BK,

Over all, your cooked food and iced treats were good and the service was, for the most part, friendly and helpful.

However, the cashier, who seemed to be wearing a gray square pattern shirt seemed to completely ignore me when I tried to address a concern. I had eye contact with him, spoke my concern, he leaned over the counter and looked in the area my concern addressed and then proceeded to fill (not take) another order without even a word to me. I work with Deaf people, so I am accustomed to people not listening to me (jk) but give me some feedback or acknowledgement, please. I did not remove a star because maybe the gentleman was distracted or something, idk.

I did however have to remove a star because the you seem to have quite an infestation of Toce roaches. These little buggers have quite the sweet tooth and will swarm and consume any liquid with sugar in it... Normally, you can catch them early when one or two of your sodas are out, but ALL OF YOUR COKES AND ROOT BEERS we're gone! Only sugar free drinks remain, so I figured they must have gone full locust ham on your poor restaurant. I would get an exterminator quickly before they find out just how much sugar is in your bread (it's a lot).

Good luck and give em...

If I could them a 0 star rating I would. We went tonight around 630, no other cars in the drive through. We paid and continued to basically get our drinks thrown at us. The cups were covered in soda and of course no napkins were given. Our bags of food were shoved out the window and when we checked to make sure everything was there, it of course wasn't. We were missing 3 items in our order. No one was around the window to get service again so we honked the horn a few times...no one. Tried to go inside...locked doors. We had to go back through the drive though and the girl was extremely rude and swore they put the items in the bag. So they threw another bag at us with our missing items once we pulled around. She argued with us that we had our items when we pulled everything out of ours bags to double check. We flat out told her she had a bad attitude and she proceeded to tell us to get the hell out of her drive thru. As business owners, it is so unprofessional, whether you're short staffed or not. There was no excuse for the service...

Mostly the food is great but sometimes the chicken fries are dried out and hard to even eat but other then that not much of a complaint for food! Now I will complain that almost every time we go in the evening for dinner they are closed or the guy comes outside to say they are closing. He usually says "we close at 8 but we are so short staffed or out of food we have to close now" they close anywhere from 6:00pm - 8:00pm. Tonight I pulled up at 7:16 along with 4 others already in line when the same guy came out and told us all they just had 40 cars come threw and took the food so it would be past closing time before anything fresh was done so they are just closing early..... ummm what?!!! If you know Cheat Lake you know there is no way 40 cars or even 20 just went threw. I understand low staffing and closing at 8 but closing before that no, not to mention it happens multiple times a week! I won't be going back anytime soon which is sad bc I love there food and so do my kiddos. This issue needs addressed...