Dairy Queen Grill & Chill — Restaurant in West Virginia

My boyfriend and I go to this Dairy Queen all the time and 99% of the time get the same thing. A handful of times the order has been wrong but nothing crazy or anything to complain about. Today we went around 6 pm and decided to walk inside to order. The girl working the register was just terrible. We ordered 2 chocolate ice creams with sprinkles in a cup and my boyfriend ordered a burger with just ketchup and mustard, and a large order of cheese curds and a side of fries. I always make sure to emphasize the ice cream in a cup because we order to go and it’s hard to eat ice cream in a cone while driving. We’re standing there waiting and I notice they put 2 chocolate ice cream cones in the window. Normally I don’t say anything when something is messed up, but I walked up to her and said “I’m sorry but I asked for them in a cup.” She said “oh yeah sorry”, and is joking around with the cooks basically acting like it’s ridiculous we asked for it to be how it was ordered. then gives us them in a cup with no sprinkles… we just forget about it because it’s not that big of a deal. She gives us our bag and we leave. We’re half way home and realize she didn’t even give us the burger. I look at the receipt and she didn’t even ring the damn burger up at all….. we had to turn around and go back. He asks for it again, pays for it. We get home, and there’s pickles on the burger. So, she gives us cones instead of a cup, then gives us cup with no sprinkles, and completely doesn’t put in the order for the burger, then gives us a burger with pickles even though she’s been told the order for the burger TWICE. How do you mess the order up that damn much unless you are just absolutely not paying attention. It was not busy, there was one other person ordering inside. At that point I feel like it’s disrespectful because I’m paying for food the way we order it and the girl isn’t even listening or paying attention and laughing about it. And it’s ridiculous because we feel bad for inconveniencing them by saying anything. Girl at the register, please pay more attention. This was such a...

The hot fudge sundae had little to no hot fudge on them. We had 2 of them. I asked if there could please be some hot fudge put on them especially the top. Celena told me that is how they make them. I disagreed as we have gotten them several times before. I shared that if Dairy Queen saw a picture of this one she made they would agree it was not correct. She then told me the weight was correct for the Sunday. I agreed as yes the ice cream weight was probably correct. But, I said you didn’t put any hot fudge. She then said I would have to charge you. I asked for a manager only to find out she is the manager ( which all I can say is wow on that one - pitiful that is your manager ) … I explained this truly is totally not acceptable. She then said she would give me a side of the hot fudge that I can put on top but she can’t take these back and she refused to re make them. I accepted the side of hot fudge. But the attitude of your manager and the way this was all handled I truly don’t even wanna come back to this Dairy Queen…. Which I love Dairy Queen. It could have been handled so much better. I also do have a picture of the hot fudge she made which I have included. I also showed a picture of what your advertised sundae looks like (that is how they...

Many things wrong with my visit to Barboursville Dairy Queen. First, I tell them I want a flamethrower combo without tomato and then I tell them I want another flamethrower combo but that I want that one without cheese. They repeat back everything just how I said so everything is smooth from that point. Get back home and the first burger has cheese but there’s tomato on it and the second burger had cheese and tomato. This is not the first time this has happened and the receipt even has written on it: grillburger combo no tomato and the second no cheese on it but that is definitely not what I recieved. That means there is a lack of communication or they simply don’t care. You will get better service at the Dairy Queen in Huntington and Hurricane over the Barboursville location.

DQ Fan Relations Team was not helpful and didn’t even recommend a customer service number or seem sincere with the situation. I’ve also noticed they give that response for all negative reviews. Comes off as if they don’t care that...