Wendy's — Restaurant in West Virginia

Dear Wendy’s Customer Service,

I am writing to report an upsetting experience I had at one of your locations involving a manager’s behavior and a poorly handled order.

I visited your store to purchase three Frosties. One of them was prepared incorrectly. While I was waiting to receive my receipt to confirm what was entered, I noticed the order was already wrong. It became clear that the receipt printer had not been maintained properly, as I had to wait approximately eight minutes while what seemed like dozens of uncollected past receipts printed out before mine finally appeared.

The manager on duty — an older white gentleman — seemed more focused on proving that I had ordered incorrectly than resolving the situation. When the receipt finally printed, it only confirmed what I had already told him. Instead of addressing the mistake professionally, he sighed, turned around, made the Frosty incorrectly again, handed it to me without a word, mumbled something under his breath, and shut the service window in my face.

This behavior was rude, dismissive, and completely unprofessional. I visit Wendy’s often, but this experience left me feeling disrespected and frustrated. I hope appropriate action will be taken to ensure that no other customer is treated this way.

Thank you for your time, and I look forward to...

I didn't have a good experience at this particular Wendy's. I went here late Wednesday evening and I ordered their two for $6 bacon cheeseburgers and then one of their planko fish sandwiches for $4.59 and then two strawberry lemonades, because they were out of the new melon lemonade. I came around to pay no one was at the window, then I went to the receiving window and no one was there to take payment. Then a staff member came over and took my card for payment, then he scooped up the ice into our cups and made the lemonades. He passed the drinks to me. Then after waiting for another 5 minutes they gave me a small bag and there were only two sandwiches in there. I said excuse me, there's supposed to be 3 sandwiches total. He said what did you order again? I told him the two for Six and then a separate planko fish sandwich. Then I waited for another few minutes and he gave me another bag with the other burger in it. I proceeded to drive off and then noticed all of the food was not even hot, it was just slightly warm. I just kept going, but I will probably not be going back to that Wendy's in particular. The service...

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