Starbucks — Restaurant in West Whiteland Township

While normally we have a great experience here, today definitely left a bad impression, and if we were first time customers, we wouldn’t be coming back. It was 7:40~Pm, lights were still on, we knew it was later but we knew our orders. We walked up, and before we even got to say anything, were brusquely told “we’re closed” and the employee walked back into the back. They close at 8pm, and while I know (from working retail) there is cleanup, drawer counting, etc to do at the end of the day, I still felt 20 minutes before closing time is a bit much. Hopefully it’s just this one time, maybe they were having a bad day and wanted to get out of there, and it wasn’t like they were losing huge sales, but I still felt is was...

Atmosphere: Every time you walk into a Starbucks, you know you will be greeted with a smile and a friendly attitude. Continuity of Brand and Product: Every Starbucks has a similar feel, and your drink order will taste the same whether you are in New York or Spain. Employee Satisfaction and Training: The training of the staff, in both how to be personable with customers and knowledge of the product offering provide a superior experience that the Starbucks client base has...

Curious to know why I’m being told at 6:30pm when they are open till 8pm. “We can’t make anymore Frappuccino’s because we cleaned the Blenders already...” If the store is open all items on the menu should be available. Cleaning up and getting ready to close an hour and half before is...