Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center — Local services in West Whiteland Township

Definitely consider shopping elsewhere. Went in on 10/16/25 to order a sofa. All seemed ok until I was trying to complete the purchase. This is where it went downhill. The store personnel were completely flustered because their computer system had gone through a major upgrade. Everything they had to do, they had to call someone to walk them through it. Even the Store Personnel admitted they should have shutdown for a few days to be better prepared/trained on the new system. After some time, all seemed good. Delivery was scheduled for Monday October 20th between 1-4. Monday 1-4 came and went. No call, no text. Silence. Called Customer Service who didn’t help and only said “well they could be running late.” A little after 5:00, they arrived and immediately asked me if someone called. Nope of course not. That would be easy. Why…whatsup? We don’t have your entire sofa? What do you mean? We are missing two pieces. Why? We don’t know. Do you still want them? Thought about declining but we have no sofa since Raymour said the room needed to be cleared out prior, so yes I guess I’ll take what you have. The delivery guys bring in the pieces. They had an extra piece that had to be rejected too. The guys didn’t put the pieces together fully. Didn’t connect the sectional pieces together at all. Didn’t run the wire in the hidden chases, meant for that purpose. They were obviously in a hurry and didn’t care. I walk outside to get the mail, to find my lawn damaged. I check the ring camera and see the driver tried to back the huge truck up my driveway and completely missed. Awesome….more stuff to deal with. I contact my salesperson, who TBH was great especially since he was new. The submit a claim for the lawn damage (still haven’t heard anything) and he says the store manager has me setup to receive the other items on Friday and to expect a delivery time the night before. Well that doesn’t happen so I call customer service and they tell me there new system is cancelling deliveries without their knowledge. They will need to reschedule for Monday (and hope they can get the furniture from New York by then). I love people telling me they hope they can do something. Well I have no choice so I agree but I ask about compensation for all the things going wrong. The customer service manager offers me the delivery charge back but also wants that to cover my lawn damage. I laugh as I know no landscaper is going to fix my lawn for less than $250 and I still have all the aggravation from the original delivery plus now another missed delivery. I accept the $250 deliver charge waiver but tell her the lawn is a separate issue and needs to be handled accordingly. I also explain that $250 does not cover my aggravation and am still upset, but she said that’s all she was willing to do. We finally get out furniture on Oct 27 but by the end of the week I still haven’t seen a credit for the rejected sofa piece or the delivery fee. Again I have to call but ultimately the salesperson gets this taken care of. I’m still waiting on my lawn to be repaired but hopefully they take care of it. I’ll update this post when/if...

I unfortunately had a poor experience. I went to the store as an easy sell with every intention to buy on the spot as opposed to browsing. Aaron did make a good recommendation in regards to genuine leather when I explain to him that we have a one year old son as well as two puppies. He went on to explain why genuine leather would be best for cleaning and how our dogs nails would now leave white lines where the scratches took place. Once I Express to him that would be out of our price range he then redirected my wife, son, and I. To sectionals that were within our budget. He then proceeded to make a distasteful joke saying that I could “put my son inside the ottoman” (trapping him inside when he’s bad). I out of discomfort made a joke in reply and tried to move on. And then asked him to calculate the final price for the sectional couch, the ottoman, and the protection plan. I was more than happy with the price but I figured I might as well ask if there was any possible discount. He then replied that he himself does not receive a discount and also has to pay for delivery which I then came to find out free delivery could’ve been available and in addition both full-time and part-time employees receive a 35% discount. I then was looking to move forward and just wanted to confirm everything that was included in the price that he gave which I then found out only included the sectional and the protection plan but not the Ottoman. I told him unfortunately as much as we would like the Ottoman it doesn’t seem like it makes financial sense within our budget so I would wish to remove that as well as the protection plan. After I said I would be interested in removing the protection plan he gave me a face of disgust and said “really are you sure?” And could not even control his face to stop from looking judgmental. fast-forward to the day of the installation where he texts me which I’m sure is standard procedure however even after finding out in the store how disappointed I was after finding out he had given the wrong price without the Ottoman and how much we wanted it he then immediately tries to sell me on the protection plan as well as anything additional he possibly can showing the original text was disingenuous. I do not recommend anyone buying from Aaron on account of my experience was unnecessarily uncomfortable especially when no matter who I spoke with I was going to buy a couch but his customer service was nonexistent, his joke about my son was offputting and distasteful, and his only intentions being to take as much of my money as possible left a really bad taste in my mouth and I do not know if I would ever return. Which is unfortunate because that was not the first time I had bought from that store. But the previous time I not only felt as if I was being taken care of but I didn’t feel all the negative things I did this time with being taken advantage of...

If I could give zero stars I would. Recently my wife and I purchased a sleeper sofa for our house and had their professional movers deliver it for us. Upon arrival of the sofa one of the movers came into the house and inspected the route for the couch. I asked if he thought it would fit which he responded he felt confident they would get it into the room. During delivery the two movers managed to get the couch up the stairs however ultimately could not make it fit. At that time one of the movers asked me to sign a document stating that they would not be liable for damage to bring the couch down the stairs. I did not want to sign the document however the other mover was holding the couch by himself on the steps and was complaining how heavy the couch was and he could not hold it. Under distress I agreed to sign the document because what else was I going to do in that moment. The mover stated he would be as careful as he could but we may have some scratches to clean up after. I was not worried about a few scratches and some potential paint. However after finally getting the couch down the walls were heavily damaged. I have attached pictures above however significant drywall will have to be replaced as well as spackle and new paint throughout the entire stairwell. My wife and I were visibly upset to which the movers apologized and stated that they would put in a report about the damage. They then stated for us to call the next day and speak with home damage about repair. The next day the outlet store was very friendly and refunded us for the couch and also stated that they are insured for events like these. I felt good after speaking with Tori at the outlet store and she made me feel as though this would be resolved nicely. However, this was not the case. We were directed to Toni in the home damage department . After multiple attempts to get in contact with her she finally spoke to my wife 3 days later. She was extremely rude to my wife and incredibly short within the conversation. She faulted us for signing the damage waiver stating we should never have done that and made my wife feel very dumb. My wife asked to be directed to her supervising manager which she stated was not protocol. Ultimately she said she would pass along the message and get back to us as quickly as possible. It is now over a week later and we have not received a response. I am very upset with this company and outcome of...