Sultan Wok Chinese, Sushi & Thai — Restaurant in West Windsor

No one should order from here. If I could give this place less than one star I would. A work colleague and I decided to order and so she called and ordered for delivery. When the food came the order was wrong, so I called up to let them know that we got the wrong food. I was told immediately that the person working there didn't believe me that the order was wrong and needed to talk to my work colleague. When she answered he was immediately confrontational with her telling her she ordered wrong and that there was nothing he would do, not even replace the food. I can hear them arguing so rather than try to talk on the phone calmer heads would prevail if I just showed up and asked for a refund. Big mistake. I get there and this guy is looking for an argument. He tells me we ordered wrong and I said I wanted a refund in a very calm manner. This is where he decided to stare me down for a good 20 seconds before asking if I was threatening him. Now, in no way had I raised my voice so I said no I was just looking for a refund for my food. At this point two of the cooks from the kitchen emerge and stand behind me like they wanted to jump me, like I was going to do something and another comes out to stand behind the guy. I again ask for my refund and he says no, we ordered wrong, this happens and that this is a business and the customer hears things wrong. I ask him "well isn't the customer always right?" He said no the customer is not right and laughed. Then he again decided to raise his voice at me while I was being completely calm and lecture me again how this was our fault. For about the 30th time I ask again for my refund to a no. He asks what he's supposed to do with the food he refund. I said donate it. Well, this guys blood pressure must have jumped because he shot me a death stare and said "Why don't you donate it?" Then he stares me down again a good 10 seconds like he wants to jump over the counter at me. So I ask him if I need to call the police to get my refund. He says yes, throws the take out bag at me and says to leave. I call the police and apologize for calling them for something so dumb but I explain the situation to them. The were very kind about the whole situation. They tell me to wait outside while they go talk to him. I can hear the guy yelling at the officers now, too. One of the officers comes out and is very sympathetic to my plight. Says I have two options, one is dump the food and never come back to this place, the other is that they could try to get half the money back but this guy was going to be difficult. Rather than ask the officers to do anymore for something so dumb, I dump the food and leave. Never going back and they lost a good 20 customers...

I never used to have a problem here but about a year ago they messed up my order twice, the guy taking the order who sounded American sounded like he had no clue what was going on. I stopped over for the past year and about a few weeks ago I placed an order and it was great, I decide to order again today, and what do u know it’s completely messed up. I said on the phone I wanted extra sauce, at the very end of the call I said again extra sauce right, she says yes extra sauce little meat. Order comes I open it... no sauce at all. I look at the receipt and it says little neat little sauce. I call to ask for a new one, and she says you have to speak clearly, I said I did and I even confirmed and you said yes. I know that’s the common excuse speak clearly or not repeating the order, that’s especially why I said it two times. I was a food manager at many places I know how this goes. So I ask for a new one and said I’m not going to eat this, she says well your going to have to wait for a driver to come back. Yeh no problem. Will never ever order from here AGAIN!!!! I will order from first wok on Princeton Hightstown rd, where their business is booming out the door and the order is always correct and you get...

Sultan wok refused to cancel an order and then CALLED THE POLICE TO OUR HOUSE when we didn't take the food.

My boyfriend and I have spent about $1000 at sultan wok over the last year. $100 in this month alone. Sometimes we order Lo Mein with veggies on the side, usually for an extra charge that we are happy to pay. Today though, the supposed "owner" said that they WOULD NEVER and HAVE NEVER given veggies on the side. When my boyfriend told him, actually yes you have multiple times, the "owner" called him a liar insisting it never happened.

Shortly after this we decided to cancel our order, very upset at this treatment particularly given how often we order and how much we spend, but the "owner" claimed he could not cancel it because our card was already charged.

45 minutes later a delivery guy shows up at our door with the order we cancelled. We didn't take the food. 10 minutes later there is a cop at my door and someone from the restaurant screaming at another cop in our...