Papa Johns Pizza — Restaurant in Westfield

Disappointing, I stopped in today for a simple order. 1 large pepperoni with cheese sticks. They messed up and gave me a cheese pizza by mistake. I wasn't upset at first, I understand that people make mistakes. However I don't forgive the fact that the manager gave me a death stare and the employee accused me of lying. He tried to say that I was wrong and that I ordered a cheese pizza but when I looked at the receipt on my email (It was an online order) it proved that I was correct and I did order what I said I was ordering. The manager offered no apologies and continued to give me rude looks while the employee didn't say anything and just took my pizza. As I was waiting in the parking lot for my new pizza to be made I looked up to be greeted by the sight of the manager watching me in my car from the store and still managing to stare me down. The entire time I waited he would glare at me while talking to a couple of employees up front who also started glaring at me during their obviously heated conversation. When it was finally time for me to get my pizza they made an overly obvious point to show me that it wasn't messed up this time. The staff offered no apologies. It goes without saying that I will never return to the place or recommend anyone to ever come to this place. What started out as a simple mistake turned into an...

I SHOULDVE READ THE COMMENTS BEFORE ORDERING!!!!!!!!!!!!!!!!!!

A small pizza being delivered was told would take 20 min. It did not arrive until 1hr and 10 minutes later. Called and the lady didn’t even see an order in my name for tonight. Then she found it. A ring at my door bell made me walk to the door. Pizza was on the porch and the guy was walking away. I just moved into the city and thought the level of service would be great but not at all. This is genuinely why I don’t add the tip to the meal. They act like their job is done and don’t have to have customer service. Maybe they’re having a bad day but I won’t be ordering from there for a very long time. Waiting over a hr for a small pizza just to have it tossed on the porch like trash is absurd.mind you it’s hot out and there’s bugs flying about. Just pretty much gave it to the bugs rather than just handing it to me when I got to the door. I guess it’s close to closing time. They already clocked out. But anyway. I threw the pizza away due to the circumstances. Waited over a hr, to fight the bugs off...

This Papa John’s location is horrible!! They definitely need some looking into. From the minute I walked through the door every employee is wearing shorts, hair down, not a single employee in gloves, blasting music with a lobby full of AT LEAST 15 people. I arrived more than 5 minutes after the “estimated ready time” that was sent to my email. The girl at the counter took my name, said it would be 5-7 minutes, great, you’re busy, I get it. But more than 20 minutes went by and my name was never called out. I checked in again, my ONE large pepperoni pizza had not even made it into the oven yet!! I completely understand, especially given that it’s a Friday night, that it’s going to be busy. But you can at least try to give out semi accurate ready times, especially when you don’t offer seating and I’m standing at the wall with two herniated discs. A little transparency goes a really long way, I could have waited in my car and given you guys the time/lobby space. I will avoid this location from...