Baja Fresh — Restaurant in Westlake Village

Updated - 11/2018

Great news. The place is open again. Bad news, customer service is just as bad as before

UPDATED 7/8/17

The place is flat out nasty, B rating by the county, dining room is filthy. Store is closed.

Original Review: This location always has issues with the AC unit and it's very hot or very cold in the dining area. Food preparation is not consistent in that if you order the nachos, depending on the chef you will get little to no steak or too much.

Dining room at times is like the food.

Wish I could give this place a higher rating as the workers are very nice...

I love this place. I have never been to this location. I usually go to the one in Ventura. I got the Baja Chicken burrito Enchildo style. It took forever to get the food. I noticed several people waiting awhile. Many of my chips were black from being toasted too long. There was hardly any filling in my burrito. It was mainly a rubbery tortilla with a little chicken and guacamole. Very, very little cheese. Really not impressed. If it was my first time here I would...

Been here like 5 times in the past two weeks and ordered a baja burrito with sour cream instead of pico de gallo. They always sub the pico for the sour cream. When I came in today I had to argue with the lady at the counter because she tried charging me extra for the sour cream. She wouldn't charge me the right amount so I had to end up ordering it without sour cream. Clearly she shouldn't work in food service if she is going to argue...