eLoong Dumplings — Restaurant in Westlake Village

First: Be warned - They do not serve any alcohol. No Sake, no Beer, nothing. The main lady said, "You can bring your own, but we charge cork fee". A cork fee? You don't even serve alcohol of your own. Maybe to cover the cost of washing the glasses if we used some? I was able to use the restroom without incurring a water fee to flush the toilet though.

Food: Not great. Half the dishes were ok and the other half were bad. Compared to say, Ocean Fresh downtown, bland.

Decor: Feng Shui was kicked out on it's butt from this place. What was up with the table arrangement? They built upholstered benches on both walls. Normally tables would be set parallel to the benches where people can sit in a chair on the outside and the others sit against the wall on the bench. Not here, no they put the tables perpendicular to the benches and push them right up to the bench so you can't sit on the bench at all. It was the dumbest thing I've seen.

Service: This was the only reason I gave a third star. The food came out quick and warm. The young lady doing most of the front of house work was the best part of the visit. One of the bigger restaurants that are having staffing issues should go swoop this girl up asap and...

Mediocre food that is completely overpriced with poor customer service.

I went there for the first time for lunch recently, and the place was packed - not even a place to sit down. As a result, I decided to get my meal to-go. Got ONE order of dumplings and a side of fried rice for the whopping price of $25 and change. Regardless, I told the staff member that I would be sitting outside waiting for my food (since there was no where to sit), and he said he would bring it to me. After waiting for over a half hour, the person who came in BEHIND me was leaving after finishing their meal... and they had even decided to wait for a table!!! After going back inside, I come to find out that they had just let my food sit on the counter to get cold. I took it anyway, thinking fine; I get it, they're busy, maybe they forgot, whatever. But when I actually ate the food, I was severely disappointed. The dumplings were very bland, and it basically tasted like I was biting into plain meat with warm water. I will say, however, that I DID enjoy the fried rice. Unfortunately, their good rice is not enough to make me go back to them and their...

I'm shocked at all of the positive reviews. I don't know what food everyone else has eaten, but this has got to be the worst Chinese food I have ever had, that also gave me food poisoning. If you want soup dumplings from, need I remind you, a SOUP DUMPLING RESTAURANT, go somewhere else, because there was zero soup in their dumplings. Not only did they not taste great, I'm confident they gave me food poisoning, because maybe that bad flavor was a sign something was really wrong. The stir fry noodles had close to no flavor, that I pretty much did not eat them. I paid 40 dollars for food that not only didn't taste good at all, but made me sick after the fact. Please go somewhere else, there are tens of actually good authentic Chinese restaurants you can find in any direction away from this place. I have had soup dumplings from Wal-mart that you heat in the microwave that had a more robust flavor WITH SOUP IN THEM, that were 100x better than...